It appears that your issue is more complex, and so your issue is being handled by Technical Support Team for further assistance. I will be sending you a reply as soon as I receive an update. I have set the status of your ticket to "on-hold," but you do not need to provide additional information at this time.
For the meantime, lease clear Cache in UTA Settings and let your client know you are unable to add manual time and a bonus payment would be an option as a workaround for you to receive your pay.
They kept on asking me to Clear the Cache but that doesn't resolve the issue. 🙁
Are you also unable to add manual time as others have posted here? If not, please let me know the problem you`re having on your end.
I would also recommend submitting a ticket from the app directly as it will include your logs and our team will be able to investigate it faster. To do this click on the Settings Cog > Support & Feedback. Thank you.
The time tracker states connection lost immediately I turn it on, As I am working it takes screenshots but the time isn't logging and it keeps notifying me that connection is lost. I am losing money because of this error.
The desktop app, especially when trying to upload logged time, requires a stable Internet connection. It should reconnect and upload the cache automatically as soon as the connection stabilizes, usually within a few minutes. Rest assured the Upwork desktop app has a time-caching mode so you can continue logging time through minor Internet connection issues. The latest version of the desktop app can cache about 12 hours at a time.
If you continue to experience the same problem (and your connection is stable) please submit a ticket directly from the app so that our team can investigate it and assist you further:
- Click your name at the lower left of the app
- Select 'Support and Feedback'
- Enter the details of your issue and click 'Send'