Are you also unable to add manual time as others have posted here? If not, please let me know the problem you`re having on your end.
I would also recommend submitting a ticket from the app directly as it will include your logs and our team will be able to investigate it faster. To do this click on the Settings Cog > Support & Feedback. Thank you.
The time tracker states connection lost immediately I turn it on, As I am working it takes screenshots but the time isn't logging and it keeps notifying me that connection is lost. I am losing money because of this error.
The desktop app, especially when trying to upload logged time, requires a stable Internet connection. It should reconnect and upload the cache automatically as soon as the connection stabilizes, usually within a few minutes. Rest assured the Upwork desktop app has a time-caching mode so you can continue logging time through minor Internet connection issues. The latest version of the desktop app can cache about 12 hours at a time.
If you continue to experience the same problem (and your connection is stable) please submit a ticket directly from the app so that our team can investigate it and assist you further: