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Time tracker time limit pop up popping up too late

marciamalory
Community Guru
Marcia M Member Since: Apr 3, 2013
1 of 5
I was working on a job with a weekly time limit, and the pop up that says, "You have exceeded your weekly time limit" came up 20 minutes after the time limit ended. So of course I deleted those extra two segments and won't ask the client to pay me for that time. But the pop up should appear as soon as the limit is reached, so the freelancer can decide whether to continue to work for free or stop working and start again the following week. I'm on a deadline, so I couldn't put off working, but it is possible sometimes.
kochubei_valeria
Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
2 of 5
Hi Marcia, Thanks for noticing and reporting this issue. I've passed it on to our Product Team.
~ Valeria
Upwork
jessicatiwari
Active Member
Jessica T Member Since: Apr 23, 2012
3 of 5
Hi Marcia! Thanks for reporting this. You're correct, the limit warning should not be so delayed. Could you please submit a support ticket with your time tracker logs so that we can try to diagnose what happened? Thanks!
marciamalory
Community Guru
Marcia M Member Since: Apr 3, 2013
4 of 5
I already deleted the extra 20 minutes so the client wouldn't see them. Does that matter?
natacharodriguez
Community Guru
Natacha R Member Since: Aug 2, 2010
5 of 5
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