Time trqcker not registered time

[mylenebellanger]

Hi, 

I did use Time tracker app on my computer. 

This morning I worked for 4à or 50 minutes and it was recording and when I get off time, no time was added to my working diary !

So this afternoon, I worked 3 hours, and clever before getting off time, I screenshot my three hours... And when I get offline... Bim disappeared !!!!!

Could someone help me ? Is there any real support team different than FAQ or robots ? 

Thanks. 

Mylene

[petra_r]

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Mylene B wrote:

Hi, 

I did use Time tracker app on my computer. 

This morning I worked for 4à or 50 minutes and it was recording and when I get off time, no time was added to my working diary !

So this afternoon, I worked 3 hours, and clever before getting off time, I screenshot my three hours... And when I get offline... Bim disappeared !!!!!

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The tracker only registers segments in which there was any activity (mouse and/or keyboard activity) on the device the tracker is running on. It isn't a time clock.

Your screenshot shows that you only actually had one 10-minute segment that had activity (mouse and/or keyboard activity) in those 3 hours. Is your job done on a different device?

The tracker simply being on doesn't add anything. The 3 hours showing on your screenshot is the time that elapsed since you turned the tracker on. Not the time you worked.

[g_vasilevski]

Hi Mylene,

In addition to the information Petra shared, could you please try connecting to another internet connection?  Thank you.

[petra_r]

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Goran V wrote:

Hi Mylene,

In addition to the information Petra shared, could you please try connecting to another internet connection?  Thank you.

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The screenshot of the tracker would be showing the tracker being offline if it was in cache mode, and the tracker counts cached time. The fact that it says 0:10 means that only 0.10 was tracked.