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mylenebellanger
Community Member

Time trqcker not registered time

Hi, 

I did use Time tracker app on my computer. 

This morning I worked for 4à or 50 minutes and it was recording and when I get off time, no time was added to my working diary !

So this afternoon, I worked 3 hours, and clever before getting off time, I screenshot my three hours... And when I get offline... Bim disappeared !!!!!

 

Could someone help me ? Is there any real support team different than FAQ or robots ? 

Thanks. 

Mylene

3 REPLIES 3
petra_r
Community Member


Mylene B wrote:

Hi, 

I did use Time tracker app on my computer. 

This morning I worked for 4à or 50 minutes and it was recording and when I get off time, no time was added to my working diary !

So this afternoon, I worked 3 hours, and clever before getting off time, I screenshot my three hours... And when I get offline... Bim disappeared !!!!!

 


The tracker only registers segments in which there was any activity (mouse and/or keyboard activity) on the device the tracker is running on. It isn't a time clock.

 

Your screenshot shows that you only actually had one 10-minute segment that had activity (mouse and/or keyboard activity) in those 3 hours. Is your job done on a different device?

 

The tracker simply being on doesn't add anything. The 3 hours showing on your screenshot is the time that elapsed since you turned the tracker on. Not the time you worked.

 

10 minutes.png

g_vasilevski
Retired Team Member
Retired Team Member

Hi Mylene,


In addition to the information Petra shared, could you please try connecting to another internet connection?  Thank you.

~ Goran
Upwork


Goran V wrote:

Hi Mylene,


In addition to the information Petra shared, could you please try connecting to another internet connection?  Thank you.


The screenshot of the tracker would be showing the tracker being offline if it was in cache mode, and the tracker counts cached time. The fact that it says 0:10 means that only 0.10 was tracked. 

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