Michelle H wrote:
I have a low JSS - 77% and am not getting responses to my proposals. I have a feeling this started because I neglected to close out finished contracts (didn't know you had to) but I'm not really sure. I figure I wasn't leaving my clients an opportunity to rate me by not closing them. I am completely frustrated because I have been doing this work for over 25 years and I know I have great customer satisfaction as I am told that all the time by other clients. Tips? Advice?
No this has nothing to do with leaving old contracts open. It rather could be that closing them all at once has put your "no feedback" jobs into a critical percentage, where they hurt you JSS. Upwork considers no feedback jobs as bad results, but only if you have a substantial number of them.
Plus it looks weird to a client to have a huge chunk of jobs without feedback, so it would have been better to close one at a time between regular feedback contracts.
