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To all freelancers looking for help

I have always had freelancers come to me for help. In the last year, the river has swelled into an enormous ocean.


You don't need me; Upwork provides an enormous amount of information that few ever use. If, after you have gone through all the information I provide, you still have questions, that is when you ask additional questions in the forum.


If you think you will make big bucks right away, you are mistaken. The majority of freelancers never land a job because they have no skills and aren't interested in educating themselves. Others believe online freelancing is a path to full-time employment. It can be, but highly unlikely on this platform.


Freelancing is not for everyone. It means you are self-employed and must adhere to all regulations and laws governing responsibilities, such as paying taxes. Freelancing means you are on your own. No one has your back, including Upwork. If you don't follow the rules, no one will or can help you.


If you are willing to work hard, follow the rules and prepared to spend a lot of connects and proposals, you can be successful, as many are on Upwork. While so many fail, it is almost always due to lack of skills and treating freelancing like employment  where the employer will make sure you do the job correctly.


If you want to succeed, start with the Terms of Service, then read this from Wes. 


Then go here. Then here.  Next, check this site regularly for events such as webinars and other learning opportunities.

After that, go here for safety information, and then here. If you still need help, after you have gone through all the previous steps, you can find additional help here. This thread is dedicated to new freelancers. And here are announcements from Upwork that can help keep you up to date.


It will take some time to go through all the information. I'm not suggesting people should not post in the forum, I am suggesting before you ask questions and want help, you need to help yourself first.



From Prashant P: "And have relevant profile picture of your face.  Not some desks, or Mickey mouse, or full face covering." 

From Susan S: "And patience! Have patience! It takes a while to get started, even after going through all the information available."

From Martina P:  "Only one thing you forgot, namely telling people to use all 15 skills, if you have all 15 skills"

And with advice from Maria T, I will say, 

Refrain from personal messages, please read all the links I have added.



1,773 REPLIES 1,773
Community Member


I have a question that others might also have but just haven't asked yet in this thread....Is interacting in the forums that interest the individual a great way to get 'noticed' for opportunities for freelancing or is it stifling our skill set? I believe the more you interact in things, the more that is noticed and can be transferred to your ultimate job as a freelancer or beyond. Thank you for your post and great knowledge on freelancing. Take care,

Rachael W. in Alaska (New Freelancer)

Is interacting in the forums that interest the individual a great way to get 'noticed' for opportunities for freelancing or is it stifling our skill set?


Participating in the forum has no effect on your work on Upwork. The clients never see or know about your posts, and no one hires through the forum. You won't receive any attention from your activity in the forum, even if you have many upvotes or badges, it means nothing for freelancing, your business, your work, or getting clients.


There are some people who don't understand these facts, and try to get jobs here, which are promptly removed by Upwork. The forums are to learn and find answers, posting or responding to Upwork policies, posting or responding to posts or announcements, sharing ideas, and for some, to complain.


I don't know about the forums stifling a skill set, but I suppose if you waste enough time worrying about who said what to whom, as some do, it could definitely cut into time needed for the business.


I believe the more you interact in things, the more that is noticed and can be transferred to your ultimate job as a freelancer or beyond.


It depends entirely on the things. Even on sites such as LinkedIn, the majority of interactions where you have a job contact, does not result in a job. However, you know LinkedIn and other platforms are designed to make connections. The forum is not designed to make connections for jobs, period.


Nothing you do here will impact your freelancing, career, success, jobs, or money - nothing. Too many people believe rumors about how to get ahead on Upwork, like being in a group with a "guru" or posting a lot in the forum, or getting forum badges or using AI that gets you nothing but empty promises.


There are many platforms and sites specifically designed to create connections. Each should be evaluated, and always look at the return on your investment. You will find connections, of varying quality, on those sites, but not in the community forums.








Community Member

Taking help on Upwork for freelancers involves utilizing various resources and support options available on the platform.


  1. Check the Help Center: Look for answers to your questions in the Upwork Help Center. It’s like a library with lots of helpful articles.

  2. Talk to Other Freelancers: Join the Upwork Community to chat with other freelancers. You can ask questions and share tips there.

  3. Ask Upwork Directly: If you can’t find what you need, you can talk to Upwork Support. You can chat with them or send them a message for help.

  4. Take Courses: Visit the Upwork Academy to learn new skills. They have online classes that can help you get better at freelancing.

  5. Read the Upwork Blog: Check out the Upwork Blog for useful tips and stories from other freelancers. It's like a magazine for freelancers.

Using these resources can make it easier for you to get help and improve your freelancing game on Upwork. 

Best Wishes Zulqarnain Ansari (Zain)

All of the Upwork resources and much more are in the links to the top pinned post. There are many more important aspects to check out and should not be missed.


Community Member

Great advice, especially the taking time to read and learn. Also, reminding people that building up clients can take time. With the flexibility of working for yourself comes the struggles if you don't put in the proper effort.

Community Member

Understood, but some of us "some skill" and at least "the willingness to get educated". But landing a job on the platform has been much harder than landing one outside the platform.

If you find this true, then you should focus on the jobs outside the platform.

Community Member

Hi Jeanne, it's great to see your feedback on profiles and I would really love to get one on my profile. Things that I can improve and work on.



You've had success, and have worked on your profile, but it could be better. The first thing a potential client sees in a search is the top sentence. Currently, your profile reads,


A full stack developer focused on Python, Django, Php, React, JavaScript, WordPress and Shopify.


Since you only have one short sentence, use the space to tell the client what you can do with your experience and skills that is solid. Will it increase their revenue? Cut back on money for packaging? Increase ROI per email?


The profile should be written in a way that it flows. Instead of listing qualifications, blend them into three or four paragraphs, and add to the information. Go over your writing carefully, because there are basic errors. The more inviting and pleasant the profile to view, the more interested the client will be. It's no different from trying to keep a consumer from leaving the page before clicking.


You need to add items to your portfolio. If you don't have permission to use any current items, create some original ones of your own. Make certain, you have explicit permission from all clients before using their images, such as the catalog items.


Invite me to question if you have doubts, would be more than happy to solve 🙂


I would change this sentence because it sounds like you might solve problems for free. I know you don't mean it that way, but you have to be very clear in your profile to avoid confused clients who want to hire you for something outside your field. With a little bit of work, your profile can be excellent.

Community Member

Hello! When I go to the Upwork main page, the accessibility icon is still closed. Please open my accessibility icon!Снимок.JPG

Community Member

Those are useless, paid features. Are you sure you want to waste your money on them?

As Elisa said, those are paid features. From the feedback in the forum, and from other freelancers, and me, they are a waste of money, and bring no clients.

Community Member

Dear Jeanne, Am new to the community! Just got in on monday! need you to kindly look at my Profile too! i have never landed a job! 

It can take considerable time and proposals to find a job here. Even people with excellent skills do not find jobs right away. There are millions of freelancers here and less than a million clients, so you see the issue. Your skills need to be the best, because there are many, many graphic designers, of varying quality.


The first sentence is what clients see in a search, so it needs to be a powerful statement about how your skills and experience will do amazing things for the client, such as increase the ROI or reduce shipping costs, etc. I would include your degree, because most do not have one in their field of graphics. I would add more to the introduction in the form of paragraphs. The sentences all begin with "I." Change it up a bit and re-word the sentences.


I am also Flexible to make edits if the client is not satisfied with the draft.


I understand you mean well, but remove this from the profile. One of the biggest problems freelancers have is scope creep, when the client continues to find things to do that were not discussed or in the contract. Make sure you have read and understand the top pinned post, and how to set up contracts before you look at jobs. A professional profile is the best way to attract clients and deter scammers.

Community Member

Hello. I am new to this website. How can I get connects so that I can apply for a job? Thankyou

You will have to buy them. You can buy them directly, or pay for them through Freelancer Plus. Connects are part of the business expense here and are required to send proposals or reply to invitations, as well as numerous ads.

Yeah, You can buy them, pay for them through Freelancer Plus, and also Upwork awards 10 connects per month to my  knowledge.
Those might not be enough, so its better you take the the sacrifice and  buy the connects so you can also vie for jobs. Don't worry, with consistency, good resume, alongside your skills and talents will make you more than you spent.

You can buy, second opinion is free connects monthly.

Community Member

Everyone can agree that this was helpful.
Every freelancer needs patience but also needs to be smart to  be successful on this platform.
Kudos for this!


Community Member

Hi Jeanne,

Thank you so much for your comprehensive guidance and for the wealth of information you've shared. Your advice is invaluable, especially for those of us new to freelancing. I appreciate your dedication to helping the community navigate the complexities of freelancing on Upwork.

I have been following your suggestions and am working diligently to educate myself and improve my skills. When you have a moment, I would be incredibly grateful if you could review my profile and provide any feedback or advice you might have.

Thank you again for your support!

Best regards,

Hmmm... I answered this from a draft, but now it's gone. No worries, I will write my reponse again.

Thanks Jeanne

Hi Iqra, When I checked your profile, this time, it says you are no longer on the platform.

Community Member

Dear Jeanee:

Can you help me to improve my profile?

Which sections can be improved?

Because the first sentence is all clients see in a search, you need to use a powerful statement of how your skills will help the client.


You can enjoy the services of an experienced freelancer and Technical Solution provider with


This is a waste of what the clients see. Tell the client what you can do with your skills and be concise.


Because there are so many IT people on the platform, you would benefit from having a niche or specialty. The competition is fierce, and you need something to stand out from the crowd. Also, I would blend at least part of the long list into a paragraph. You can incorporate the information. Watch the beginning of sentences because you have too many beginning with "I." Try to add more about specific for what you can do for the client. I don't mean giving the job away, I mean adding a bit about how your particular skills are beneficial to everyone. If you focus on quality, and build up your profile and have stellar proposals, you will find more success.

Thanks Jeane H for you valuable input. I do follow these suggestions and improve my profile. Thanks

Community Member

Hi Jeanne,
Your journey looks so encouraging, At the moment nothing seems to work for me and i am looking for someone to review my profile and have a look at my proposal writting skills and help mai find out what i am doing wrong. Hoping for a positive responses from this expert community

I can see you have worked on your profile. You have taken the first important steps.


I suggest changing the color in the background of your photo to a light, neutral color. It will look more professional, and with all the settings for other programs like a dark mode, it can sometimes render the colors in a bizarre way.


The first sentence is all clients see in a search, and while your sentence isn't bad, it can be improved. I would work with the top two sentences and combine the best into one sentence. In proposals, the client sees the top two lines before making a decision to look at the entire proposal or not.


Remove the 24/7 availability. It looks unprofessional and desperate. I understand you want to convey you are dedicated, but it has the opposite effect. No professional freelancer works 24/7, nor should they try. You are a professional freelancer, and you should be working by the hour or by fixed price. Either way, never tell the client this kind of guarantee. It will come back to bite you hard. There are other ways of stating you are dedicated. Also, remove the "why choose me" because it's there twice.


Many freelancers are struggling because of the lack of genuine jobs and clients. With millions of freelancers and 850,000 or so clients, the problem is obvious. Find ways to stand out in the crowd, some niche or specialty will serve you well. Vetting of all clients and jobs is mandatory, and you can learn more by doing research online.


In this highly competitive market, with the issues that freelancers face here, it can take dozens of proposals to get a job. Also, you should consider multiple revenue streams and not depend on any one source for income.


I didn't see a proposal.


I don't think you are doing anything wrong. Freelancers must have marketable skills, money to run the business, time, motivation, and patience. If a freelancer is missing these, they will have a very difficult time and will fail. As long as you have genuine skills, and are writing good proposals, it's not your fault, it's what many freelancers have experienced and are experiencing now.

Hey there,
Hope to find you well,Thanks alot for your precious consideration for my profile. As per your suggestions, I took some changes. You can look again if you want. Can you just take one job from your best matches,post it's description here and than show me how you write proposal for that job and what key steps you take. Waiting for your kind response

Community Member

This is a beneficial post, I have checked the links, and all of them seem very helpful, definitely I will go through all the links in detail.

I have been here on Upwork for a long and have worked with different clients on multiple projects, I got my Top Rated Badge as well. But since the beginning of 2024, I have not won any new jobs and my profile seems like a dead, and I would like to request someone please have a look at my profile and suggest me what changes and modifications to improve my profile.

Thanks in advance.

Good for you for working on your profile. My first suggestion is to replace the background on your photo to a plain, neutral color. On your profile, the first line is all clients see in a search, so it needs to be a powerful statement on your skills and how you can use them to help the client. Will you increase products per hour? Can you reduce the shipping costs? Will you write a project for journal submission? Use your skills to be specific.


I do not see a Top Rated badge. Maybe you lost it?


Take the long lists of skills you have and form them into paragraphs that are readable, not just lists in a paragraph.


Add to your portfolio, but make sure you have permission to use the content. Too many freelancers grab stuff off the 'net and modify it, claiming it as their own. If you don't have permissions, create something of your own. In addition, if you know a native/bilingual English editor, have them check your final profile, or you can use a program, although they do make some errors. While it's not mandatory to have no errors, anything you can do to make your prole better is worth it.


A professional profile is the best way to attract real clients, and deter the scammers.


Also, when writing proposals, the client only sees the first two lines before deciding where to read it, so tell the client how you can help them. However, do not give the client the job in the proposal. That means, give them the outline of your actions, but not the details.


While it's crucial to recognize the freelancers are responsible for all of their actions, the same is true for recognizing the current state of the platform. Since the removal of all limits and tests, millions of freelancers have joined Upwork. Even though some have no marketable skills, they clog the feeds, anger clients, and invite scammers by their actions. The genuine freelancers have increased the competition; find a niche in your field to stand out amongst the crowd. Everyone must have excellent marketable skills and understand how to freelance, not just how to use Upwork. Competition is fierce, and vetting will help with not losing connects.


You've had success, with 100% JSS, so you know how to work with clients. With a bit of work on your profile, it will be excellent.

Community Member

I agree with Jeanne


Your Upwork profile is like your online shop window. Make it look sharp with a clear picture, a catchy title that says what you do best, and a simple explanation of your skills. Throw in some keywords people might search for, and clients who need your help will find you easily! A good profile attracts clients who appreciate your skills, making work a breeze.


Best Wishes Zulqarnain Ansari (Zain)
Community Member

Can you pls  check mine also ? https://www.upwork.com/freelancers/oluwabunmio2

I suggest you start by changing the background in your photo to a light, neutral color. It will be easier to see your face, and with different settings, colors can be very different on user's screens. The introduction is far too long. Take some time to blend the information, then reduce it, and put into three or four paragraphs. The first sentence is all clients see of your profile in a search, so the first sentence is critical. The current one is good, but it could better. Let the clients know what you can do for them with your skills and experience, that is superior to other freelancers.


You've had success, with a good JSS, so you know how to work with clients. With a bit of tweaking, your profile can be excellent.

Community Member

Hi, Jeanne! Thank you for all the tips and tricks you've helped us with. I've been on Upwork for a short while and am currently working on my profile in a bid to draw more clients to it. If you can, kindly go through it and offer some corrections/tips in areas you feel needs to be changed or reviewed. 


Thank you!

I would change the fee to an even dollar figure. The first sentence is all the clients see in a search. While your sentence is OK, it could be better. Use it to tell the client why your unique skills, experience, education, etc. combine to offer them more than other freelancers.


The long lists should be changed into 3–4 paragraphs, blending some of them together, using a narrative for the client. Clients don't like to read long lists. 


You've had success, and good for you for working on your profile. If you improve your profile a bit, you should attract even more customers.

Hi, Jeanne! I spent time utilizing your tips and what I have on my profile now was the result. 


Do you mind checking again to see if it still lacks anything? Apologies if it's too much of a bother 

Community Member

Hi, Jeanne ! I recently verified my account and , when i tried to search for my self, i can't find my profile and i checked my profile visibility is set to public and i tried to chat with Upwork Support Bot and it told me that my account is suspended but i can submit job posts i even land my first job. Can you please help me ? Betemaryam .k Thank you 🙂

I'm unable to locate your profile as well. I tried different searches, to no avail. I will try again, because I have seen this happen, and then the next day you can find someone. 


Do you have an active Upwork account? Can you go to your work page, profile, etc.? Have you received any statements from Upwork? There is more information to this, and if you explain, we may be able to help you understand.

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