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To moderators- because it's quicker than contacting CS.

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Community Guru
Reinier B Member Since: Nov 3, 2015
1 of 5

To moderators-

 

I realize it's not your job to open support tickets, but do any moderators know that off-Upwork clients cannot accept Direct Contracts? Details are below, sent to me by a client that has found an error in some Javascript r other, but note that there is no error message displayed. The only thing I can supply is one line from the javascript my client managed to retrieve-

 

siteMessagingAS error 401 authentication failed
 
That's all there is; no screen shot, no error message. Only an "Accept" button that is unresponsive when my client clicks on it to accept the contract. Can someone please look into this- it is highly irritating to both myself and my client. 
 
Thanks!
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Moderator
Valeria K Moderator Member Since: Mar 6, 2014
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2 of 5

Hi Reinier,

 

I'm check on this now with the team and will get back to you as soon as I have more information. 

~ Valeria
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Community Guru
Reinier B Member Since: Nov 3, 2015
3 of 5

Thanks, Valeria, much appreciated!

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Moderator
Valeria K Moderator Member Since: Mar 6, 2014
4 of 5

Reinier,

 

We looked into it and it appears the client is using a version of a browser currently not supported by Upwork. Could you please recommend that they switch to a different browser or to the most recent version of the browser they are using? That was that button should work. 

~ Valeria
Untitled
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Community Guru
Reinier B Member Since: Nov 3, 2015
5 of 5

Valeria K wrote:

Reinier,

 

We looked into it and it appears the client is using a version of a browser currently not supported by Upwork. Could you please recommend that they switch to a different browser or to the most recent version of the browser they are using? That was that button should work. 


Thanks Velaria, I'll let you know what happens. 

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