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hamza-mann
Member

To submit a proposal, update your address

hello 

I can't send proposal I get this message 

"To submit a proposal, update your address"

 

I have changed my adresse but still the same problem, and I can't contact support because I don't see where to contact them in help centre 

can you help please 

76 REPLIES 76
elanger333
Member

When trying to submit a proposal, it says that I need to update my address.  What does this mean and how do I do that?

 

Thanks for your help!


@Elizabeth L wrote:

When trying to submit a proposal, it says that I need to update my address.  What does this mean and how do I do that?

 

Thanks for your help!


 See Valeria's response above.

Thank you. This was very helpful.

kochubei_valeria
Community Manager
Community Manager

Hi Hamza and Elizabeth,

 

Please, click on the round picture in the upper right corner and make sure you switch to your freelancer account. Then go to the Settings using the same menu and click "Edit" next to "Location" in the Contact Info section. Complete the fields and save.

 

Screenshot_3.png

 

 

I hope this helps.

~ Valeria
Upwork

lot of thanks........ ๐Ÿ™‚

 

Thank you very much

I have done all that -- my account is set to freelancer and I edited my address -- and am still getting the same message. Please advise.

Hi Cindy,

 

In your Settings> Contact Info, please click "Edit" next to Location and add your address in the fields you'll see.

 

You may also want to add skills and profile picture to your profile as well as information about your past employment, education and other experiences to complete it 100%.

~ Valeria
Upwork

Hi, I added my address but unable to click on Update button. It ask me to update Phone as well. But the dropdown does not have any value and indeed i am not able to save the details.

g_vasilevski
Retired Team Member
Retired Team Member

Hi Jigar,

One of our team members will reach out to you directly and assist you further. Thank you!

~ Goran
Upwork

Hi, I added my address but unable to click on Update button. It ask me to update Phone as well. But the dropdown does not have any value and indeed i am not able to save the details.

Hi Tehsin,

One of our team members will reach out to you directly and assist you further. Thank you!

~ Goran
Upwork

Hi there,

 

I got the same problem. I edited my address in location but it still doesn't work. 

Hello Ming,

 

Sorry for the inconvenience. This is a known issue. Our team is now working to resolve this. One of our team representatives will update you shortly.

 

Thank you.


Untitled

I am having this exact same problem... I enter in my phone number but there is a "Country" drop down menu that won't let me choose anything, so I cannot update... which means I cannot submit proposals.

Hi! Got the same problem, added my address but unable to click on Update button. It ask me to update Phone but the dropdown does not have any value and not able to save the details.

 
 

Hi Angeline,

We'll have a member of the team reach out to you directly to further assist.

 

~Nina

I do have the same problem!

I am having the same issue does anyone have any proven recommendations ?

Hello Emmanuel, 

 

Sorry for the inconvenience. One of our team members will reach out to you shortly.

 

Thank you.


Untitled
suzee2253
Member

I am having the same issue as well and I cant seem to edit my timezone under settings either. thanks

Hi Susan,

 

It doesn't look like there are any issues with your address. However, you need to choose your Membership in order to be able to send proposals to clients. In order to do it, on your Find Work page click on the available connects link on the right side of the page. On the next page you'll be able to select your Membership.

~ Valeria
Upwork
0bff821a
Member

I was having this issue, but I realized that I was only editing my address in the "Invoice Address" section and not the "Location" section.  You need to have an address in the "Location" section in order to get rid of the message.

This is the correct answer!

rvanhenkelum
Member

I keep trying to update my address and it will not allow me to use my correct address.  I have put in a temporary one that works but it keeps coming back with an error that says:Capture_Upwork.JPG

Even though I have inputted my full address. 

Hi Regina,

 

Our team will reach out to you soon and help with completing your profile and entering your address details.

~ Vladimir
Upwork

I am having the same issue. My address enters in just fine, but it wants me to choose this country drop-down, but nothing is there to choose (next to phone number). I cannot update, therefore I cannot submit proposals... and I really need work. I see others having this trouble too (today). Please advise when you can. Thank you.

Hi Heather,

We'll have one of the members of the team reach out to you to assist you.

~Nina

Hi There,

 

With due regards, I need your help on urgent basis. I'm not able to place any bid from my account as its shows http://prntscr.com/jqziav this error. I have checked all the things several time but didn't get reason. Please let me know the reason and solution for this error.

 

Awaiting for your response

 

Thanks and regards

Sunil **Edited for Community Guidelines**

Hi Sunil,

Please go to Settings > My Info and update your address, once you have entered your full address you will be able to submit proposals. Thank you!

~ Goran
Upwork

Hello Goran, 

 

Thanks for replying

 

I had already tried so many times, but can't able to submit address over there because it's shows http://prntscr.com/jr0scy this error, when I'm going submit my contact no. (country code is not display over there).

 

Thanks and Regards

Sunil Ohri 

Thank you for the follow up Sunil.

One of our team members will reach out to you directly and assist you further.

~ Goran
Upwork

Thanks for replying Goran.

 

It would be great if someone can help me to solve this. I'm available here for next 4-5 hours.

 

Thanks once again

 

Regards,

Sunil Ohri 

Hello Goran,

 

I hope you are doing well

 

I didn't see any person, who can help me regaridng the issue that I'm facing. Please let me know once you will available here.

 

Thanks and regards

Sunil Ohri 

Hi Sunil,

Our team has already reached out to you yesterday via ticket, you can access your tickets Here. Thank you!

~ Goran
Upwork

Hi All,

The issue with preventing users from being able to select their country from the drop-down menu when adding their telephone information has been resolved. Please let us know if you experience any issues with this, thank you.

~Nina

I cannot change the country. Whenever i click the country nothings happening.

Hi Jayzel,

One of our team members will contact you directly and assist you further, thank you!

~ Goran
Upwork

okay thank you very much