๐Ÿˆ Community
ยป Forums ยป Freelancers ยป Can't change my country on phone into address...
Page options
hamza-mann
Member

To submit a proposal, update your address

hello 

I can't send proposal I get this message 

"To submit a proposal, update your address"

 

I have changed my adresse but still the same problem, and I can't contact support because I don't see where to contact them in help centre 

can you help please 

76 REPLIES 76

I can't select any country in the phone drop-down menu of my profile. It's empty.

g_vasilevski
Retired Team Member
Retired Team Member

Hi Sara, 

 

One of our customer support agents will reach out to you and assist you further, thank you!

~ Goran
Upwork
erindjasini
Member

I am trying to submit a proposal and it says that i need to update my address. The problem is that when i go to my profile page and start filling the fields needed to update when i reach the Phone field nothing happens when i press the country button. It doesnt let me update my profile without completing it.

Please help me, how can i solve this.

Hi Erind,

 

Could you please try updating your location information first in your Settings> Contact info? Once that's saved, please try adding your phone. 

 

Screenshot from May 31, 2018 4-47 PM.png

 

Let us know if that still doesn't work.

~ Valeria
Upwork

I have done that. I have completed all the fields required but when i go to the Phone field i cant select the country.
It doesnt let me update my Address.

It doesn't let me choose. The drag down list won't show up at all so I can not choose the country because of that I am not able to edit the adress. Without address I can not do proposal. I live in Perth, Australia.

 

Thanks in Advance

Hi Erind, and Maurvi, 

Does this also happen even after your try clearing your cache, and cookies, or use a different browser?

 

Screen Shot 2018-06-01 at 2.04.30 PM.png


~ Avery
Upwork

 Can't update my address info in phone field to Portugal, the 1st field where you should put the country code before the phone number doesn't allow me to type or choose anything and I can't update my address info due to that.

aocumen
Community Manager
Community Manager

Hi Catia, 

 

A member of the Customer Support Team will reach out to you to assist you with your issue. 


~ Avery
Upwork

 So I live in Grenada W.I.  I had started creating my profile in Elance. Now trying to update my profile page, but I cannot verify my phone number. It has the country code for the phone number locked.  So I can't verify my Grenada phone number.   I am unable to complete my profile because I don't see a way to change my country.  Please help

Hi Thabani, 

The Customer Support Team will reach out to you to assist you.


~ Avery
Upwork

I'm trying to update my address but the time zone automatically sets to Pacific time, US and Canada, and when i click on the drop down arrow to set my country to the Philippines, no options/countries show up. 

Hi Priscila, 


A member of the Customer Support Team will get in touch with you to assist you further. 


~ Avery
Upwork

i have a smilar issue,

I cant select country for phone number field to enable me update my address. the dropdown doesnt seem to work.Please assist

Hi Charley,

 

Could you please share country you want to select so that we can assist you further! Thank you!

~ Bojan
Upwork

i want to select Nigeria please

Hello, I am not getting the option of country code to add my phone number and address on my profile. I have attached a screenshot. Please have a look and someone please help me. Thank you

Hi Theotonious,

 

I'm sorry for the trouble. Have you tried using a different browser? If you haven't tried yet, please do and also, kindly try filling in the details requested before you proceed with choosing your country code and adding your phone number. If you still encounter issues with adding your phone number, please let us know. 

~ Joanne
Upwork

Thanks for replying. I tried with different browser but faced the same problem. Please let me know what can I do now!

Hi Theotonious,

 

Could you please try completing the required fields shown below on your profile and then click save. After that, please try adding your phone. image.png

~ Joanne
Upwork

I tried these several time but it doesn't work. Even I tried from my phone also.

Hi Theotonious,

 

We are having our engineers look into this further and you will be getting an update on this directly via a support ticket that will be created for this issue. Thanks!

~ Bojan
Upwork

I have the same issue . what shall I do ????

Hi Huda,

 

Sorry to hear that you are having trouble adding your phone number on file. Have you tried following the steps Valeria and Avery shared on this thread? You can also try to use a different browser. 

~ Joanne
Upwork

yes but no countries appear in country fieldScreen Shot 2018-06-02 at 7.23.50 PM.png

Hi Huda, 

 

Our team member will reach out to you to assist you with your issue. 

~ Bojan
Upwork

I'm trying to edit my address in the Location section, but when I click the drop down list (Country) beside the phone number, it does not open. So, I'm not able to
select the country and complete my address.
I've tried different browsers and the problem is still the same. I've added a screenshot to show the problem.
Could you please help?

Hi Ahmed, 

 

Our team member will reach out to you to assist you with your issue. 

~ Bojan
Upwork

Hello Ryan,

 

I am also unable to update my location. When I go to add my phone number the country drop down menu doesn't work and I am unable to choose my country. I have tried different browsers and even different computers and it doesn't work. Can you please help me?

 

Regards,

 

Nick

aocumen
Community Manager
Community Manager

Hi Nikola, 

Please know that our engineers are aware of the issue and are working to resolve it. A member of our Customer Support Team will get in touch with you through an email for more information. 


~ Avery
Upwork

Can't choose country, when update location, can you help me?

Hi Iris,

One of our team members will reach out to you and assist you further. Thank you!

~ Goran
Upwork

Hi guys,

 

I am trying to update my profile in order to submit a proposal, but for some reason, the telephone country dropdown is not loading any option. Could you please let me know the best workaround?

 

Thanks,

Hi Saulo,

This is a known issue that our engineers are currently working on resolving, however the support team will get in touch with you directly about this via an email support ticket.

~Nina

There's no any dropdown on the country tab

HI Kristian,

We'll have one of our agents reach out to you to assist further, as this is currently a known issue that our engineers are working to resolve.

~Nina
kochubei_valeria
Community Manager
Community Manager

All,

 

This thread has been closed from further replies as it's about an older issue. For issue that resurfaced in September 2018 please refer to this thread.

~ Valeria
Upwork