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Re: You must update your address before you can submit proposals.

Active Member
Mihaly T Member Since: Sep 27, 2018
51 of 446

Dear Bojan, 

 

I also have the same issue and cannot find any mistakes. I hope that this is a bug in the system. 

 

I hope in a soon resolution of the issue. 

 

Best.

Moderator
Avery O Moderator Member Since: Nov 23, 2015
52 of 446

Hi Mihaly, Slobodan, and Cristache, 


This is a known issue and the team is working to resolve it. I've forwarded to your account information to the Customer Support Team so that they can reach out to each one of you with more information, and send you updates through an email support ticket.

EDIT TO ADD: Hi Mihaly, the team has confirmed that you were able to send out a proposal recently. Let us know if the issue persists. 


-Avery
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Active Member
Beata S Member Since: Sep 28, 2018
53 of 446

Hello, I still have the same problem - could you please help ?

Thank you !

Active Member
Md Tanvir S Member Since: Sep 28, 2018
54 of 446

Its working now. Thank you for your help Smiley Happy

Active Member
Candie C Member Since: Sep 27, 2018
55 of 446

any update on this pls? thanks

Moderator
Avery O Moderator Member Since: Nov 23, 2015
56 of 446

Hi everyone, 


Please know that this is a known issue, and the team is investigating it further so that it can be resolved. I have forwarded your account information to the Customer Support Team and they will get in touch with you separately for more information and updates about the issue.


-Avery
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Active Member
Vladimir T Member Since: Sep 28, 2018
57 of 446
Hello.
I’m a new-comer of this platform and I’ve got the same problem - to submit a proposal you need to update your address.
But I’ve already checked out all the fields, they are truly filled.
Help me please to find a solution.

Br, Vladimir.
Active Member
Catalina I Member Since: Sep 28, 2018
58 of 446

Hi 

 

I would also need some assitance in solving the same issues. Can't send any proposals due some "update Adress" problem that is unexplainable to me.

 

Thanks a lot in advance for getting back to me too. 

 

Cheers, 

have a nice day

C.

Active Member
Md Tanvir S Member Since: Sep 28, 2018
59 of 446

I have same problem. I've already updated my address but i can't submit proposals!. Please Help

Active Member
Melissa G Member Since: Nov 15, 2018
60 of 446

Hello! Is it possible to speak with an agent about this issue? I am also have trouble with it, but was unsure what further steps I could take without assistance from UpWork. Thank you for your time.

 

-Mel

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