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Update address error message

Active Member
Dan B Member Since: Nov 27, 2018
341 of 523

I keep getting this message -- "To submit a proposal, update your address" -- every time I try to submit a proposal. But my address is correct already and doesn't need to be updated. What do I do? I'd like to start submitting proposals.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
342 of 523

Hi Dan,

 

We'll have one of our team members reach out to you directly and assist you further with this. Thank you for reaching out to us.


~ Bojan
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Active Member
Dan B Member Since: Nov 27, 2018
343 of 523
Thanks!
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Active Member
Grant D Member Since: Nov 30, 2018
344 of 523

I am also getting the 'to submit a proposal please update your address' message. I've updated my address, logged in and out on phone & laptop to no success. 

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
345 of 523

Hi Grant,

 

One of our team members will reach out to you and assist you directly with your issue. Please add to your account a photo of yourself. Thank you.


~ Bojan
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Active Member
Frank T Member Since: Dec 3, 2018
346 of 523

I'm getting the same error I'm unable to provide a proposal. I noticed that this has been going on for a long time affecting a number of people, why hasn't this been resolved (if your engineers are aware of it) ? 

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
347 of 523

Hi Frank,

 

I checked this for you from on our end and was not able to replicate the issue you are experiencing. Please clear your cache and cookies and try using a different browser. If the issue shows on your end after this please let us know and our team will assist you further. Thank you!


~ Bojan
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Active Member
Daxesh P Member Since: Dec 24, 2018
348 of 523

Sorry, we were unable to save your application.

You must update your address before you can submit proposals.

 

Hello,

 

I keep getting this message when I try to apply for a task and I already filled fields with address. Is it some bug or I dont understand it?

 

I checked Topics already and I checked address fields 35 times, problem still exists. Even tried other browser.

 

Please help fast.

**Edited for community guidelines**

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
349 of 523

Hi Daxesh,

 

Thank you for reaching out to us. I checked this for you and looks like City field under your address information is still not filled. Please, log in to your account and fill all the fields under your location information.

If the issue persists after this please let us know and our team will assist you further. Thank you!


~ Bojan
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Active Member
Daxesh P Member Since: Dec 24, 2018
350 of 523
Hi,

Thanks, the issue is resolved.
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