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Re: You must update your address before you can submit proposals.

Active Member
Melissa G Member Since: Nov 15, 2018
21 of 462
Vivek, I had this problem recently too. I had to resubmit my address
several times, as the city kept being erased when I pressed saved. If
you've already put your address under Location, perhaps redo it or refresh,
log out, then try again. It takes time but it worked for me.
Active Member
Vivek B Member Since: Nov 14, 2018
22 of 462

Thank you so much, Goran !!
Now I am able to submit the proposal. Really thanks a lot for your valuable assistance.

Active Member
Uzair A Member Since: Jan 6, 2019
23 of 462

I am facing same issue, provided my complete address but still it says update your Address to submit proposal....

Avery O Moderator Member Since: Nov 23, 2015
24 of 462

Hi Uzair, 

Could you please try basic troubleshooting such as clearing your cache and cookies, or using a different browser to see if the issue persists? Let us know!

Active Member
Oliver J Member Since: Sep 23, 2018
25 of 462

this is why i dislike upwork. Take 25% fine but **bleep**ing work 

Active Member
Isaac J Member Since: Dec 20, 2017
26 of 462
Its end of 2019 with the same problem!pthooo!
Aleksandar D Moderator Member Since: Mar 23, 2019
27 of 462

Hi Isaac,


I checked but couldn't replicate the issue. Could you please try clearing your cache and cookies or using a different browser? Let us know if you continue experiencing issues so that we can assist you further.


Thank you.

~ Aleksandar
Active Member
Dee B Member Since: Feb 7, 2019
28 of 462

Hello Valeria. How are you?
Please answer my questions or ask who is responsible for this problems.
1) Why this glitch still not fixed?
2) why do you cause inconvenience for freelancers?
3) do you think this is normal?

Hundreds of people suffer from this problem and you can answer only "we don't have a timeframe at this moment." WHO HAVE???? 

Great service and support. Hope your personal problems will solve as fast as you help us ;-)

Goran V Moderator Member Since: Mar 24, 2017
29 of 462

Hi Dee,


I`m sorry about the inconvenience this had caused you.

Our team will check this from our end and reach out to you via ticket as soon as possible to assist you further. Thank you.

Active Member
Stephanie M Member Since: Oct 2, 2015
30 of 462
I just got an email indicating the same thing. Have tried to respond to the email three times with no response. Got onto chat help and got a ticket number but was told I had to wait until someone checked out my account. My address is still the same and I have no idea why this happened. Looks like I'm not the only one and it seems like it's a site-wide problem? Why aren't they getting this fixed? I tried applying to to a job today and couldn't I've tried to respond in a timely manner and they haven't responded back! It's so frustrating!