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Re: To submit a proposal, update your address

Moderator
Avery O Moderator Member Since: Nov 23, 2015
321 of 423

Hi Joann, 


Please add a city on the City field in the Address section of the application. Once done, please try submitting your profile, and let us know if the issue persists. 


-Avery
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Active Member
Joann K Member Since: Jan 9, 2019
322 of 423
Hi Avery,

I have typed in my city but everytime it resets and brings me back to the same page, with an empty field. Could the admin help me fill it up and save it? I’m from Singapore.

Thank you very much
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
323 of 423

Hi Joann,

 

Could you please try to clear your cache and cookies on a browser you are using, or try using a different browser, to check if you will be able to submit your application successfully. If the issue persists after this, let us know and one of our agents will assist you further. Thank you.

~ Bojan
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Active Member
Joann K Member Since: Jan 9, 2019
324 of 423
Hello,

I have already done all these before i submitted the enquiry. Hope there’s someone who can reach out to me. Thank you
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
325 of 423

Hi Joann,

 

We'll have one of our team members reach out to you directly and assist you further with your concern, thank you for your patience. 

~ Bojan
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Active Member
Abinash M Member Since: Jan 13, 2019
326 of 423

Hello Team,

I joined upwork about a week ago. While submitting proposal, I am getting a error notifing 'To submit a proposal, update your address'. I have updated my correct address, still facing the same issue. Please help!

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
327 of 423

Hi Abiinash, 

Please go to your Settings page > Contact Info > and edit your address by adding a city in the city field. Once updated you should be able to start sending proposals. Let us know if the issue persists. 


-Avery
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Active Member
Uzair A Member Since: Jan 6, 2019
328 of 423

Problem is solved, After submitting address, I had to log out and then Log in  again Smiley Happy everyone must follow it

Active Member
Naowel A Member Since: Jan 16, 2019
329 of 423

Hi everybody,

 

I am new on this community and on Upwork.

 

I wanted to submit a proposal, but the system says : Sorry, we were unable to save your application. 

You must update your address before you can submit proposals.

 

I checked and everything good with my address.

 

What can I do please ?

Thanks

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
330 of 423

Hi Naowel,

 

I checked this for you and I was not able to replicate the issue you are describing. You are right, your address is completed.  But I'm not able to replicate the error message on the Submit proposal page. 

Please, clear your cache and cookies and/or try to use a different browser to log in to your account and try submitting proposal one more time. If the issue persists after this please let us know and our team will assist you further. Thank you.

 

~ Bojan
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