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Re: I am not able to submit the proposal

Active Member
Uzair A Member Since: Jan 6, 2019
311 of 396

Problem is solved, After submitting address, I had to log out and then Log in  again Smiley Happy everyone must follow it

Active Member
Naowel A Member Since: Jan 16, 2019
312 of 396

Hi everybody,


I am new on this community and on Upwork.


I wanted to submit a proposal, but the system says : Sorry, we were unable to save your application. 

You must update your address before you can submit proposals.


I checked and everything good with my address.


What can I do please ?


Bojan S Moderator Member Since: Mar 9, 2018
313 of 396

Hi Naowel,


I checked this for you and I was not able to replicate the issue you are describing. You are right, your address is completed.  But I'm not able to replicate the error message on the Submit proposal page. 

Please, clear your cache and cookies and/or try to use a different browser to log in to your account and try submitting proposal one more time. If the issue persists after this please let us know and our team will assist you further. Thank you.


~ Bojan
Active Member
Dharmendra S Member Since: Jan 22, 2019
314 of 396


 I am new to upwork and unable to submit proposal, Its showing error "To submit a proposal, update your address", and while updating my address in Invoice address its showing error "Sorry, something went wrong. Please try again later.".  Kindly guide

Goran V Moderator Member Since: Mar 24, 2017
315 of 396

Hi Dharmendra,

One of our team members will reach out to you directly and assist you further, thank you.

Active Member
Quoc Anh L Member Since: Jan 22, 2019
316 of 396


I have the same issue. Unable to submit proposal and it keeps asking to update the address even I already updated it in my profile.

Goran V Moderator Member Since: Mar 24, 2017
317 of 396

Hi Quoc,

One of our team members will reach out to you directly via ticket and assist you further, thank you.

Active Member
SUBHASH P Member Since: Jan 24, 2019
318 of 396

Hello Team,

I just want to highlight the issue which i have facing from last couple of months. When i am going to submit a proposal for any job. It was showing an error message that "Update your address". I had already update my address but still this message pops up everytime. Now i am fadeup with this. please help me.

Avery O Moderator Member Since: Nov 23, 2015
319 of 396

Hi Subhash, 

Could you please go to this page, edit your location info, and type-in a city in the "City" field. Once updated, please try sending proposals, and let us know if the issue persists. 

Active Member
Natalia S Member Since: Jan 31, 2019
320 of 396

Please help, I've updated my profile and entered the address, but still getting the error.