Aug 11, 2022 08:57:23 AM by Osama B
Hi,
When I am trying to submit my first proposal I am receiving the following error message:
We were unable to process your proposal due to missing address information. Add your full address.
However my address is full submited.
Thanks in Advance
Solved! Go to Solution.
Aug 25, 2022 08:52:12 AM Edited Aug 25, 2022 12:04:51 PM by Valeria K
Hi All,
Recently our engineers released a fix for this issue and you should not be getting the errors reported here when submitting proposals. If you still receive an error, please let us know.
We appreciate your patience and understanding!
Update: since we haven't gotten any new reports, we'll consider this issues fixed and will be closing this thread.
Mar 30, 2020 11:48:49 AM by Rehina H
I have received the following message. I filled in the address info in all possible and impossible places on the website. Please help to solve the issue. |Sorry, we were unable to save your application.
We were unable to process your proposal due to missing address information. Add your full address.|
Mar 30, 2020 12:31:57 PM by Aleksandar D
Hi Rehina,
I checked your account and it seems that you are missing a City field on your account. Please go to Settings > Contact info and add your city.
Thank you.
Jun 9, 2022 10:03:08 PM by Adnan S
Hey Aleksander, Can you please help me answer my query ? I want to know will i be getting any free connects if a client directly send me an offer from the list of candidates who applied to that particular job ?
Yesterday i applied for a job & the next morning i found my client send me an offer for the job ! I am conufsed will i be getting 10 free connects (as i didnt find my CV above the client's message in our chatbox)?
Jun 10, 2022 12:42:55 AM by Pradeep H
Hi Adnan,
Thank you for your message. Free Connects for winning an interview is not applicable if the client sends you an offer directly on your proposals.
Thank you,
Pradeep
Aug 15, 2022 08:10:21 PM by Danish K
Dear Aleksandar, Can you please help me too because I'm facing the same issue while submitting proposals to clients.
Aug 15, 2022 10:20:16 PM by Avery O
Hi Danish,
Could you please see if basic troubleshooting steps such as clearing your browser's cookies or using a different browser will resolve the issue?
Aug 17, 2022 09:48:23 PM by Ali H
Hi,
I have an issue in sending proposal please help me . When i wanted to send proposal then i got this message
Sorry, we were unable to save your application.
We were unable to process your proposal due to missing address information. Add your full address
Aug 17, 2022 11:18:48 PM by Avery O
Hi Ali,
Could you please double-check the address you added to your account, ensuring that the street address and the state/province field are filled in correctly? Once done, please refresh your browser or clear your browser's cookies. If the issue persists, let us know so our team can assist you.
Jun 9, 2022 09:50:42 PM by Kashif U
Hi Aleksandar,
I appreciate your reply to Rehina on the issue she highlighted. I faced this issue today and came here to your reply on the issue. I have already my city information on my account but still facing the issue while submitting the proposal/application. Is there any other solution to this?
looking forward
Thank you
Jun 10, 2022 12:50:59 AM by Pradeep H
Hi Kashif,
Thank you for your message. Could you please try adding the city again to your address on the Upwork account? This time, try selecting the city name options from the drop down while typing the city name.
Thank you,
Pradeep
Aug 18, 2022 10:54:09 PM by Sayem P
Thanks a million. Selecting City from the Drop Down menu fixed the issue.
Jan 21, 2021 10:37:32 PM by Travis H
My home address is on a new street and the registration page for address entry does not recognize it. What should I do to finish my registration. How do I get in contact with someone from Upwork who can help?
Jan 21, 2021 11:59:47 PM by Joanne P
Hi Travis,
I've escalated your request to our team. One of our team members will reach out and assist you directly via a support ticket.
Jul 27, 2022 10:57:38 AM by Holly H
I'm gettting the same message, and I just updated my address under Tax Info, is there somewhere else I should do it too?
Jul 27, 2022 01:25:13 PM by Nikola S
Hi Holly,
Thank you for reaching out to us. Could you please share a screenshot of the error message you receive on your end so that we can assist you accordingly?
Aug 17, 2022 09:41:33 AM by Satrio A
Hi I've done everything suggested but still can't submit my first proposal, please help immedietly
Aug 17, 2022 12:02:31 PM by Andrea G
Hi Satrio,
Someone from our team will reach out to you via support ticket in order to assist you further.
Aug 17, 2022 07:58:58 PM by Ayoub K
Hi Andrea,
I'm having the same problem, even after filling out my adress in the "Tax" section.
Aug 17, 2022 10:10:17 PM by Pradeep H
Hi Ayoub,
Thank you for your message. I am sorry to hear about the error message. Could you please try again after clearing Cookies and Cache on your browser? You can also try using a different browser. Feel free to message us if problems persist.
Thank you,
Pradeep
Aug 21, 2022 06:31:08 PM by William F
Hello,
I'm having the same issue and have added the relevant information to my tax info and cleared my cache, cookies, and tried two separate browsers.
Any help in resolving this would be much appreciated, I was trying to submit my first proposal and was unable to complete it.
Aug 21, 2022 08:44:23 PM by Pradeep H
Hi William,
Thank you for your message. Could you please update the information under the 'Legal Name of Taxpayer' on the same page to check if that resolve this issue?
Thank you,
Pradeep
Aug 20, 2022 02:21:25 AM by Jonathan T
Hi im having the same issues. Nothing seems to work. Can someone from support reach out
Aug 20, 2022 04:55:43 AM by Annie Jane B
Hi Jonathan,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.
Aug 22, 2022 09:47:20 AM by Chrissy H
I'm having the same issue as everyone else. I've already updated my tax information and cleared my cache and cookies. Thanks.
Aug 22, 2022 10:15:19 AM by Valeria K
Hi Chrissy,
Could you please confirm if you see that error for every job you're trying to apply to or only for jobs in your US only feed with this lable?
Thank you!
Aug 21, 2022 03:17:03 AM by Annie Jane B
Hi Nurnihar,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.
Aug 18, 2022 11:39:48 PM by ThankGod I
I'm still having the same issue even after doing all that is suggested.
Aug 19, 2022 02:01:36 AM by Pradeep H
Hi ThankGod,
Thank you for your message. Could you please try again after clearing Cookies and Cache on your browser? You can also try using a different browser. Feel free to message us if problems persist.
Thank you,
Pradeep
Aug 19, 2022 05:34:39 AM Edited Aug 19, 2022 05:37:43 AM by ThankGod I
Hi Pradeep,
I did as instructed, but it persisted. I am still having the error sir.
Aug 19, 2022 07:08:29 AM by Andrea G
Hi there,
One of our agents will reach out to you via support ticket in order to assist you further.
Aug 19, 2022 10:56:14 AM by Karuna P
Hi Andrea,
I face the same issue when trying to submit a proposal. I have my info filled out both in the contact and tax settings. Is there a solution? Seems like a common issue at the moment.
Aug 21, 2022 04:41:45 AM by Michael S
I filled the tax information as instructed by Andrea G and then I deleted all my cookies and logged back in to find I have to write my proposal all over again. I finished rewriting my propsal and then same issue again. I changed to a different browser and again it says you were unable to save my proposal due to a missing address information. And it insists I add my full address despite doing so previously. Can anyone help?
Aug 21, 2022 06:56:28 AM by Annie Jane B
Hi Michael,
I'm sorry for the inconvenience. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.