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To submit a proposal, update your address

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Active Member
Abdul Rehman a Member Since: Apr 8, 2020
531 of 544

Hi Goran,

thanks for your promt response..

you are right city is missing.

thanks for the support...

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Active Member
Stephane G Member Since: Nov 23, 2016
532 of 544

Hello, I tried sending out proposals to many different clients but I keep getting this message:

 

"To submit a proposal, update your address"

 

After changing my address a few times and making sure everything was right, the message keeps coming back.

 

I need help fast, can you guys fix this bug?

 

Thanks

 

- Stephane

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
533 of 544

Hi Stephane,

 

You will also need to add your city to the "City" field. To do this go to Settings > Contact Info > location > City. Thank you.


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Alireza S Member Since: Jun 29, 2020
534 of 544

Hi,

 

I am also experiencing same problem after 100 times of updating my address and city... what do I need to do?

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
535 of 544

Hi Alireza,

 

I checked this for you and looks like the City field under your address information is still not filled. Please try clearing your cache and cookies and using a different browser to log in to your account and fill all the fields under your location information.

 

If the issue persists after this please let us know and our team will assist you further.

 

Thank you!


~ Bojan
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Alireza S Member Since: Jun 29, 2020
536 of 544

Hi Boja, 

 

Thanks for attention and support, the problem fixed definitely. The issue was that chrome didn't show the automatic location finder when I typed my city, but microsoft edge showed it. it was surprising. Thanks

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Active Member
Salithra P Member Since: Jul 7, 2020
537 of 544

I have updated the address and my profile, but still I get the issue

 

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
538 of 544

Hi Salithra,

 

You will need to add your city to the "City" field as well. To do this go to Settings > Contact Info > Location, thank you.


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Active Member
Jhosa Shemei I Member Since: Jul 16, 2020
539 of 544

hello 

I can't send proposal I get this message 

"To submit a proposal, update your address"

 

I have changed my adresse but still the same problem, and I can't contact support because I don't see where to contact them in help centre 

can you help please 

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
540 of 544

Hi Jhosa,

 

The reason you`re experiencing this, is because your city is missing from your address. To add your city go to Settings > Contact Info > Location > and add your city under the "City" field. Thank you.


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