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To submit a proposal, update your address

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
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Hi Pana,

 

I checked your account but was not able to replicate the issue.
Please try clearing your cache and cookies or log in with another browser, if you`re still experiencing the same problem after this let me know what type of browsers did you used. Thank you.


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Active Member
Shiv K Member Since: Mar 14, 2019
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I am having the same problem since today. I have a profile picture, my address is filled out completely, my account is verified. I even have an ongoing contract right now.

 

For some strange when I try to submit a proposal it says

 

"Sorry, we were unable to save your application.

You must update your address before you can submit proposals."

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
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Hi Shiv,

 

Thank you for reaching out to us. I checked this for you and looks like City field under your address information is still not filled. Please, log in to your account and fill all the fields under your location information.

If the issue persists after this please let us know and our team will assist you further. Thank you!


~ Bojan
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Shiv K Member Since: Mar 14, 2019
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I've filled it 10 times, it still doesn't work!
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Bojan S Moderator Member Since: Mar 9, 2018
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Hi Shiv,

 

One of our agents will reach out to you directly to assist you further with your concern. Thank you for your patience. 


~ Bojan
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Pana C Member Since: Mar 11, 2019
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Hi.

I have sorted this out.
Thank you 😊
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Shiv K Member Since: Mar 14, 2019
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May i know what the problem was? Was it a bug?
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Pana C Member Since: Mar 11, 2019
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It was not accepting my city every time I added it. I eventually tried it in another browser and it worked.

I primarily work in chrome. I had to use IE to get it to save.
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Active Member
Joel C Member Since: Apr 13, 2015
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Hi,

 

Can you have an agent reach out to me as well? I have the same problem. Thanks!

 

JCiron

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
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Hi Joel, 

It looks like you are yet to update your profile address, and update your profile according to the recommendation on this support ticket. Please check the ticket, and Goran's instructions above and update your profile accordingly. Once updated, please reply on the same ticket thread noting that you have updated your profile so that the team can proceed with their review. 


-Avery
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