t-hall
Member

To those asking for private help...

I've been getting a few 'help me' private messages recently, and I have no problem spending some time to reply and help. BUT, a 'thank you' once in a while would be nice ๐Ÿ™‚

 

Not that I'm looking for praise, but it's common courtesy to give some sort of reply after someone goes out of their way to help a stranger. I'm sure many of the forum contributors get the same thing.

 

Showing no acknowledgement at all may come across as a little rude and perhaps even a little expected, showing a sense of entitlement... which is not the case when asking a stranger (or anyone) for a favor.

 

Cheers.

15 REPLIES 15

I'm suddenly getting a lot of these. I do think many of them really think that we work for Upwork; or that they are so desperate following Upwork's falure to help them that they're grasping at straws. But I do find it hard to muster the patience to answer them with more than a few words - unless I've specifically helped them in the forum. And to be honest, I spend enough time in the forum instead of working, and it takes a special kind of request that makes me want to spend any more time at it, when I could rather be earning money for myself.

 

But I do agree, the common courtesy of an occasional bit of thanks goes a long way.

I've gotten these as well (actually only one). He was asking about how the site works. I answered him but of course, never heard a word of thanks.

ago_g
Member

I never found any such requests. I'll still count that as a good thing!! Smiley LOL

 

But as a forums poster in general I already know about 97% of the time it can be a thankless job that makes you ask "why bother?". Even if you just "did someone a serious solid".

 

All in all, I agree with you Tony. It is just plain rude when someone doesn't take the time at one point in time or another to say "thanks" or "thanks in advance". It's not like we're getting paid for helping. <<< HINT HINT to anyone else reading this!! Nice and subtle, isn't it?!!

 

Oddly enough so many will say thanks one way or another in the forum posts without a second thought but won't take 2 seconds to type "thanks" or "thanks in advance" to someone that just helped them in Pivate Messages. Are the PMs different somehow?!! I'll leave that as yet another great mystery of the universe!!

Not to be argumentative, but it's been established that Messages sent by way of message center sometimes takes many days to arrive, so it may not be beyond the realm of possibility that Private Messages can go astray.

__________________________________________________
"No good deed goes unpunished." -- Clare Boothe Luce

I have received these private messages as well. Mostly, these are probably NOT meant maliciously and they are sincere attempts to ask for guidance. But this is the wrong way to go about it. If you post your message in the forum, then lots of people can read it and respond. And, personally, I am much more likely to answer a question posted in the forum publicly than sent privately.

So if you have a question or seek guidance, post your request on the public forums where we can all help.
lanwanman
Member

Long ago I wrote in the forum asking if the new Community was a step toward eliminating the support area on the core site and replacing that with a community support model where support is provided primarily by members of the community -- moderated by a few community mods and managers. The official reply...that was not the intention.

 

However, no one ever said that would not happen sometime in the future. I anticipate that in the long-run, support on the core site will be discontinued, the Community will be the main support for the entire platform, and "enterprise" level support will be available to certain clients and freelancers for a modest fee.

 

How else could any organization provide timely and adequate support for 8 million members? Furthermore, if timely and adequate support is not available on the core site, why keep that support solution? Recall members' requests for icons adjacent those that work here? Which posts are reflective of this platform's viewpoints? Who works for...and who doesn't? Makes sense....

 

Regarding the main topic of this thread, when I have time, I explain that I do not work for Upwork, and then I try to offer help advising that for more assistance they should contact support on the core site or create a post in the Community. When I do not have time, I reply as follows:

 

(start)

 

Hi members-name,

 

First, I do not work for Upwork. Please contact support on the core site, or create a post (thread) in the Community.

 

Best of Luck!

 

Ron aka LanWanMan, Ocala, Florida USA

 

(end [simply copy & paste])

 

Recall when "disclaimers" used in posts were deemed inappropriate? One reason I try to avoid the "left-hand sidebar" is to avoid the perception that I might work here, or that I am available to receive requests for support.

 

Now, when members here try to contact me via Skype or by any other means outside of Upwork, if not invited, I ignore them...sorry.... Most of those are attempts to sell services. Others are seeking advice as to how to succeed on this platform as a freelancer.

 

In closing, several large, successful business websites deploy a community support model where support is provided primarily by members of the community -- moderated by a few community mods and managers. In my opinion, it is a normal progression from a simple ticket system to a more robust support solution.

 

PS: Special thanks to all members and staff that have helped me when I have asked questions here in the Community. I am sincerely greatful!

Ron aka LanWanMan
pandoraharper
Member

I've gotten a few "please help me messages", and I responded, or simply passed on the message to one of the mods.  I don't mind doing this. I agree with Tony that a "thanks" would be nice. However, usually these messages from from users who clearly have issues with written English. I'm not at all convinced they even know proper message etiquette.

 

Ron has good points about the " community support model", but here, I'd beg to differ slightly. If the current forum were to be converted to that type of model, those of us who appear on the left hand pane of the forums would get diluged with messages. This would clearly not be a postive thing for a lot of us.

 

Clearly, some adjustments would need to be made. On many public forums I've used in the past, new users could not PM until they had proved they were not a troll. If we had support sub-forms properly set up, new users might not even see the ENTIRE forum until they had interacted with a sub forum set up for new users.

 

The current Forum really needs work.  I outlined some suggestions in another thread, and if the forum Mods were to add some additional HELP posts RIGHT NOW, it would make a difference.

 

Another topic I've wanted to touch on: Forum users here are forced to write in English. Not sure about the current Zendesk Support System. I have no idea if the Lithium forum software that is in use here can handle other languages, but it would be really nice if other languages were supported.

 

 

iaabraham
Member

I just received this private message through the forums (from *edited* with the creepy profile pic):

 

"Hi,

Please i need help to get started;when i try to add my payoneer card to my biling method . I get this message : "In order to verify your card, we may make 2 temporary charges totaling $10. These charges will be refunded to your credit card within 10 days." please send me 10 dollars just to add my card then i will send it to you .

Best Regards,"

 

@Mods, how do I report this nonsense??

Hi Everyone,

 

THANK YOU! On behalf of the users who have not given you credit for your help. I have noticed that the majority of you who have posted about receiving messages are also on the leadership boards for Top Solutions Authors, Top Kudoed Members and Featured Contributors. This may be why you are sought out by other members. If ever you receive anything bothersome feel free to forward the message to me or PM me their username.

 

Thanks,

Lena

Untitled

Isabelle,

 

Thanks for letting us know, I took note of the username and then removed it from your post. In the future, if you have any issues you can always PM me.

 

Thanks,

 

Lena

Untitled

Thanks Lena. What bothered me is that he's not really looking for help.

"please send me 10 dollars just to add my card then i will send it to you" is a scam.


@Isabelle Anne A wrote:

I just received this private message through the forums (from *edited* with the creepy profile pic):

 

"Hi,

Please i need help to get started;when i try to add my payoneer card to my biling method . I get this message : "In order to verify your card, we may make 2 temporary charges totaling $10. These charges will be refunded to your credit card within 10 days." please send me 10 dollars just to add my card then i will send it to you .

Best Regards,"

 

@Mods, how do I report this nonsense??


 I also got that. And I repsonded with a "please contact Upwork support for assistance with your preferered method of withdrawal." type message. No big. But that was 1 of 3 messages I got today.

He's not genuinely looking for help though - he's asking for money!

Actually, I chose to respond that way in the wee hope he would actually be <coughs> stupid enough to contact Support.

 

My main thought (which is not at all a postive one, be warned) was that Support isn't really all that great lately and that's public knowledge. Apparently this "give me money" member thought he was going to get something useful out of PM'ming me. He was sorely disappointed. Heh.

It's the sense of entitlement that gets me. Not that anyone has ever been foolish enough to privately message me, but all this - 'Why I can't get the work, someone must looks at my profile and give the advices, DO IT IMMEDIETLY'.

 

Soon followed by: 'Why my account been suspected, how I gets the works now, THIS MUST BE SORTERED OUT TODAY!!!!!!!'

 

And finally: 'Why it says the account is permmmentley blocked!?!?!? If the company does not gives me it back, I contacts the UNITED NATIONS, and tell them of the online thiefs, May the Almigety CURSE THEM FOR EVER!!!!

 

- gets right on my nerves. Honestly, when I was suspended I thought 'Oh well, best look for work in the local supermarket then' 

 

There seems to be a presumption that the company exists to find every shoddy and mediocre computer programmer, SEO 'expert' and data entry 'specialist' in the developing world the chance to sit around at home or in internet cafes and be given money by naive clients. On top of this, they get loads of free advice, never say thank you, and, indeed, rarely follow it.

 

If you want a relatively high wage and working conditions, why not earn it rather than endlessly trying to find ways to manipulate people into giving it to you?