amurigi
Member

Too many clients closing jobs

I have noticed of late that many clients are closing jobs. This week alone I have received several emails showing that a job was closed or archived. Anyway, I don't have an issue with that as clients can do as they please. My issue is, shouldn't I get back my connects when a client closes a job? I thought this was the case, but I have noticed that I'm not getting back my connects for closed or archived jobs.

 

In such cases, are we supposed to get our connects back? 

ACCEPTED SOLUTION
g_vasilevski
Member

Hi Anne,

 

Connects are refunded only when a client closes their job without hiring or we find a job post has violated our Terms of Service. Thank you.

~ Goran
Upwork

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1 REPLY 1
g_vasilevski
Member

Hi Anne,

 

Connects are refunded only when a client closes their job without hiring or we find a job post has violated our Terms of Service. Thank you.

~ Goran
Upwork