Top Rated Badge Disappeared

[#1]

Hello all,

I had the top rated badge just yesterday. Today, it's gone. I don't know what went wrong. I still have a 100% JSS, good earnings and multiple clients that I am actively working with. I did make some changes to my profile recently though - could that be it? If so, how can I fix it?

Also, just realized that when I click on my profile it says 'freelancer profile not found'. I have the refresh multiple times before my profile finally loads. 

[#2]

Hi Sir.  

i recently made changes on my profile too which brings it to 90 percent which made my badge gone. now its back to 100 percent. can you pls check it for me if its already complete. thanks. i want my badge bacjk. 🙂 thank you.

[#3]

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Carl Anthony J wrote:

i want my badge bacjk.

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Just give it a couple of days, the system takes time to catch up.

[#4]

Hi there, my JSS dropped from 96% to 81% due to negative feedback from a client. As a result, I also lost my top-rated badge.

Please, how long will it take me to earn my top-rated badge again? Thank you.

[#5]

Hi Ayomide,

Once you're fulfilling all of the requirements for the Top Rated badge, it will be awarded on your profile. To learn more about this, check out this help article. Thank you.

[#6]

Ayomide, if you can identify exactly which client gave you poor feedback resulting in this drop, then you can use your top-rated perk (provided it is within two weeks of your losing your badge) and have it removed, both publicly and privately. But you must be sure that it is this that has caused the drop. Have a look here: 

https://support.upwork.com/hc/en-us/articles/219801228-Feedback-Removal

[#7]

Thank you for your reply Goran. However, do I have to wait for another 13-16 weeks even when I get a JSS of 90% or more?

[#8]

Hi Ayomide,

It depends on how long your JSS is below 90% before going back up. If your Top Rated eligible weeks fall below 13, you'll need to wait for the non-eligible weeks you accrued to fall out of the 16 weeks calculation window in order to meet this requirement again.

If you just lost your Top Rated badge this week because of a dip in your JSS, please keep in mind you could still be eligible for feedback removal. 

[#9]

Thanks Andrea!

However, I've removed a client's feedback within the last 3 months. If, luckily, I'm able to get back to 90% or more in 3 or 4 weeks time, will I be given back my top-rated badge?

[#10]

Ayomide, in that case, you'd have four non-eligible weeks in your Top Rated Eligibility Weeks calculation. You would need to wait for those four non-eligible weeks to fall out of the 16-week window. Please check out this help article for more information on how this works. 

[#11]

Hello guys,

My top rated badge just gone. I am working as usual but. I still have a 100% JSS, good earnings and multiple clients that I am actively working with.

[#12]

Hi, 

My Top-rated badge has disappeared. Please help me figure out why. Does one need to keep the earnings 1000$ every time in the past 12 months to retain the badge?

[#13]

Hi Arisha,

Thank you for your message. Yes, you will need to earn and maintain all requirements to keep the Top Rated badge.

Thank you,

Pradeep

[#14]

Hello All,

My top-rated badge gets disappeared. can anyone clarify why is that? I have been Top-rated for almost more than a year.

And I have also noticed that the eligibility week are now 11 from 16. My profile is up-to-date and also I have enough earnings to keep the Top-rated badge.

I would appreciate If anybody from Upwork can look into my profile and could fix the problem

Thanks,

Asim

[#15]

Hi Mohammad,

To maintain a Top-Rated status, please note that you need to maintain a Job Success Score (JSS) of at least 90% for at least 13 of the last 16 weeks. The Top-Rated Eligible Weeks metric keeps track of that progress, looking at the last 16 weeks as a rolling window. We update the count every Saturday. Feel free to check this help article to be more acquainted with how the procedures work.

[#16]

Hello All,

I was prompt by Upwork to update my account and so i did when i check my Top rated badge is all gone.

Thanks,

Reymond

[#17]

Hi Reymond,

Thank you for reaching out and I'm sorry if you got caught off guard about the removal of your Top Rated Badge. The recent changes you made to your account could have removed the badge temporarily. However, I checked your profile and can confirm that your profile completeness is already at 100% now. Please allow 24-48 hours for the Top Rated badge to be restored back.

[#18]

Hey, My JSS is 100%, My Top rated badge got removed a week ago and it hasn't been restored. Can you guys shed some light into this?

[#19]

Hi Abdul,

Thank you for reaching out to us. I can see that you opened a support ticket regarding this issue and are now being assisted by one of our agents. If you wish to update the team with new information, I highly suggest that you follow up on the same ticket thread.

[#20]

If i meet all the requirements but then Its almost a month now but the badge still wasnt back.

Thanks!

[#21]

Hi Raymond,

Thank you for following up on this. We'll have one of the support team members review your case and assist you further via a support ticket. You can access your ticket and coordinate with the team on this page once your account is fully reviewed.

[#22]

Hello, I can't find my Upwork top rated badge. It suddenly disappeared and I think I met all my Upwork requirements for maintaining a top rated badge. 

[#23]

Hello, I made some changes to my profile's name, and it has been more than 3 days since the badge has been removed. I haven't got it back. Can someone from the support team please have a look at what's going on? I can see that many freelancers have reported this issue in the past about not updating the badge.

P.S: I'm fulfilling all the criteria of top-rated.

Thanks.

[#24]

Hi I also lost my Top rated plus badge but it did not revert back to top rated badge however my score is still 100% They said 48 hours but did not hear from them since feb 18 

[#25]

Hi Henazant,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here . Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

Thank you,

Pradeep

[#26]

Hello Henazant,

You will have to open a support ticket. They have had some technical issues for the last few weeks, and now I have my badge on my profile.