Mar 18, 2021 04:36:30 PM Edited Mar 18, 2021 04:41:09 PM by Alya U
Hello all,
I had the top rated badge just yesterday. Today, it's gone. I don't know what went wrong. I still have a 100% JSS, good earnings and multiple clients that I am actively working with. I did make some changes to my profile recently though - could that be it? If so, how can I fix it?
Also, just realized that when I click on my profile it says 'freelancer profile not found'. I have the refresh multiple times before my profile finally loads.
Mar 18, 2021 06:31:05 PM by Avery O
Hi Alya,
Please know that we are looking into your concern about your Top Rated badge.
As for the concern about your profile, it sounds like you are accessing your Upwork profile by clicking on the "View Upwork Profile" button on your Community profile page. Please know that this is a known issue, and we are working on it with our vendor. In the meantime, you can remove the underscore in your profile URL as shown here, and you should be redirected to your Upwork profile automatically.
Mar 18, 2021 09:51:09 PM by Alya U
Thank you for the clarification Avery. I hope the Top Rated badge issue gets sorted out soon!
Mar 18, 2021 10:13:52 PM Edited Mar 21, 2021 03:32:53 PM by Avery O
Hi Alya,
The Top Rated badge should be back in your account within 24-hours. The recent changes you made to your account could have removed the badge temporarily. If after 24-hours the badge is still missing, please update this thread, and our team will assist you.
Aug 23, 2021 12:19:27 AM by Navdeep S
Aug 23, 2021 12:26:14 AM by Petra R
Navdeep S wrote:
Yeh I also made some minor changes in my profile 2 days back. Can it be the issue.
If you removed something and that caused your profile completeness to below 90% and yes, that could be the reason. Check your profile completeness on your My Stats page, at the bottom.
Aug 23, 2021 12:35:48 AM by Navdeep S
Aug 23, 2021 12:40:44 AM by Petra R
Navdeep S wrote:
I didn't checked that and just added the one which I removed 2 days back. Because I really need my top rated badge back.
Is your profile completeness back to 100%? If so, you should get your badge back within 24 to maximum 48 hours.
Aug 23, 2021 12:45:05 AM by Navdeep S
Yes, Its showing 100% to me.
Hopefully i get toprated badge again soon.
Thanks
Nov 29, 2021 07:22:34 AM by Axel G
Hi!
I have the same concern. My top-rated badge cannot be seen on my profile. Can anyone help me about this?
Nov 29, 2021 07:43:01 AM by Petra R
Axel G wrote:My top-rated badge cannot be seen on my profile. Can anyone help me about this?
You're no longer top rated. Your JSS is below 90%
Nov 29, 2021 05:29:39 PM by Tonya P
Axel G wrote:Hi!
I have the same concern. My top-rated badge cannot be seen on my profile. Can anyone help me about this?
The badge is visible to me.
You'll need to watch your TR eligibility weeks. Check your stats page to see how many you have.
Mar 10, 2023 03:44:15 PM by Ivon Durelle G
Hi,. I did not do anything on my account, still have a client and my top rated was gone on friday when it was pay day! Now my funds still im review when it should have been released on friday. Please help!!!
Mar 10, 2023 05:51:41 PM by Arjay M
Hi Ivon Durelle,
Thank you for reaching out. I'm sorry to hear about the sudden removal of your Rop Rated badge and if you still haven't received your funds. I can see that you've already raised a couple of support tickets regarding your concerns. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Mar 10, 2023 09:29:42 PM by Shara Faye A
Hi Arjay. For your kind assistance, please. I just noticed today that my top-rated badge is gone though I didn't make any changes to my account and still have a client. Stats is still 100%. Also, my funds were supposed to be available yesterday, Friday but at the moment it's still pending. Your response is much appreciated.
Mar 11, 2023 12:38:45 AM by Joanne P
Hi Shara Faye,
I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further.
May 3, 2023 12:30:35 AM by Bilal S
Hello Avery, I am having the same issue, my top rated badge dissapeared, I did make some changes to my profile but that was more than 24 hours ago, however from what I can recall it wasn't there before I made those changes. could you please help me out?
May 3, 2023 03:59:55 AM by Annie Jane B
Hi Bilal,
Thank you for reaching out to us. In order to maintain Top Rated status, you must meet the following criteria:
Upon checking, your 12-month total earning is at $225.
Feb 17, 2022 09:43:00 PM by Carl Anthony J
Hi Avery.
i recently made changes on my profile too which brings it to 90 percent which made my badge gone. now its back to 100 percent. can you pls check it for me if its already complete. thanks. i want my badge bacjk. 🙂 thank you.
Feb 18, 2022 12:11:36 AM by Pradeep H
Hi Carl,
Thank you for your message. I am sorry to hear about your Top rated badge. I checked your profile and noticed that your profile completeness is already at 100% now. Please allow 24-48 hours for the Top rated badge to be restored back.
Thank you
Pradeep
Jul 11, 2022 07:02:12 AM by Sooraj P
Hlo pradeep , i got the top rated badge last week and today my top rated badge Suddenly disappeared And also my JSS Job success score also disappeared and rising talent badge came back so how can I get my top rated badge back
Aug 18, 2023 07:07:27 PM by Rayan M J
Hi, reading through this furom I have thesame issue like Alya, My Top rated badge disappeared for no reason, I did not done any changes but the badge has gone, Please reply and let me know the problem. Thankyou!
Feb 9, 2022 10:12:47 AM by Chidimma N
Hello, i need help. I noticed my Top rated badge dissapaeared due to profile completeness. Had to do with my education. It was down from 100 to 90%. I just updated my education and it's back to 100%. Will i get my Top rated badge back? And if so, when?
Feb 9, 2022 10:47:13 AM by Bojan S
Hi Chidimma,
If you meet all of the requirements for the Top Rated badge currently, it will be awarded on your profile in up to 48 hours.
Happy working!