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Top Rated Badge disappeared from my profile.

Ace Contributor
Monique L Member Since: Sep 23, 2017
11 of 38

Yup same thing with me too. Get a banner across screen saying 'You're almost top rated' after being top rated for almost 2 years. 

A little warning would have been great with steps on what you need to do to not lose your badge. 

 

How do you even see what percentage your profile is at? I have something entered in Education and the tests are still showing...

Community Guru
Kholleras I Member Since: Nov 24, 2015
12 of 38

Monique L wrote:

 

 

How do you even see what percentage your profile is at?


 

It's the last item on the My Stats page.

Ace Contributor
Monique L Member Since: Sep 23, 2017
13 of 38

Ah thanks found it.

 

It says 100% but still don't have my top rated badge?

Moderator
Avery O Moderator Member Since: Nov 23, 2015
14 of 38

Hi Monique, 


I apologise if this has caused you any inconvenience. The team is aware of this, and you should receive your Top Rated badge within 48-hours. If this doesn't happen automatically, please let us know by posting on this thread, and we'll assist you further. 


-Avery
Untitled
Ace Contributor
Monique L Member Since: Sep 23, 2017
15 of 38

Thanks so much!

Community Guru
Samantha S Member Since: Jun 23, 2016
16 of 38

Avery O wrote:

Hi Monique, 


I apologise if this has caused you any inconvenience. The team is aware of this, and you should receive your Top Rated badge within 48-hours. If this doesn't happen automatically, please let us know by posting on this thread, and we'll assist you further. 


Is this a bug or a change in profile requirements?  The same happened to me today.

 

In the process of trying to make my profile complete, I tried to update my portfolio and also discovered that I can't add an item without associating it with a specialized profile.  

Active Member
Alexandr M Member Since: Oct 4, 2015
17 of 38

I've got the same problem. All TR conditions are met.
It looks like a mass bug.

Active Member
Shrinivasan P Member Since: Sep 30, 2015
18 of 38

I have got the same issue.  Yesterday removed my Top Rated status and I got a pop up regarding same.  My profile satisfied all the Top Rated staus. Kindly do the needful to get the Top Rated status again. 

 

Thanks.

 

Shrinivas. P 

Moderator
Avery O Moderator Member Since: Nov 23, 2015
19 of 38

Hi everyone, 


As I have noted on my reply above to Monique's question, please know that this is a known issue. Your Top Rated badges should reflect on your account within 48-hours. If it doesn't happen automatically, please reach out to us through this thread so that we can investigate further.


-Avery
Untitled
Active Member
Shehata A Member Since: Jun 22, 2015
20 of 38

Hello dear Upworkers,

 

I have a very unpleasant experience with Upwork. I have been a top-rated translator for over 3 years now, but suddenly, my top-rated badge was removed yesterday.

 

I tried to contact support, but they told me it would be back in 24 hours after I updated my education information on my profile (I did not know it matters that much), however, it did not.

 

https://www.upwork.com/freelancers/~01d9add5d0a9de1f4f

 

Kindly help me about this problem.

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