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Top Rated Eligible Weeks not updated

Community Guru
Charles K Member Since: Mar 6, 2017
11 of 33

Valeria -- I have no non-eligible weeks to roll off. I became eligible nearly 8 weeks ago, and have been eligible continuously since then.


And it increased every Sunday until this past one.


I appreciate the reply but there is a system problem here. I'd be grateful if you could find out if it is going to be corrected. Thank you.

Community Leader
Attiq A Member Since: Oct 29, 2016
12 of 33

Hi Valeria,

You must take a look at this issue now because there so many freelancers who are facing the same problem. For last 3-4 months I haven't seen anyone complaining about this issue in the community.

This issue has started after update. First, a few freelancers reported about top rated status disappearance and I thought that my problem will also be resolved but the issue is still the same.

There is definitely some system issue because I don't find any ineligible factors in my profile.



Active Member
Justin C Member Since: Jan 23, 2018
13 of 33

I've been sitting on 10 of 16 weeks for at least 8 weeks. What gives. I was at 10 of 16 weeks when my score went from went from 97 to 88 for a brief 2-week period, then went right back up to a 92 where it's been sitting unchanged for about 2 months. Still says 10 of 16 weeks. Something must be stuck.


Community Guru
Tiffany S Member Since: Jan 15, 2016
14 of 33

If those eligible weeks were at the oldest end of your 16-week block when you started counting, it would take 14 weeks to move past 10/16.


Remember that each new two week period that you're eligible, the earliest two weeks are dropping out of the count. If those were eligible weeks that are dropping out, then the two weeks gained and the two weeks lost cancel each other out and the total doesn't change. It's only when non-eligible weeks drop off and are replaced by eligible weeks that the numbers change.

Community Guru
Valentina D Member Since: Aug 27, 2016
15 of 33

I am also still waiting for this to be resolved. My JSS is above 90% 13 weeks in a row (will be 14 this Sunday) but My Stats say 12. I haven't raised a ticket because I thought that this would be resolved systematically.


EDIT: The issue has been confirmed here on Monday 

Community Guru
Charles K Member Since: Mar 6, 2017
16 of 33

Thanks Valentina. That link doesn't seem to work but hopefully this one will:

Active Member
Kevin P Member Since: Apr 10, 2017
17 of 33
I have the same problem.

I was on 10 weeks before Saturday 8th April, but it didn't increase to 11 weeks, despite the fact I met all the criteria (> 90% JSS etc)

I contacted support and got a canned response about weeks falling off, despite the fact I went to great lengths to demonstrate that wasn't true in this case.


I contacted support again and they insisted I should be on 10 even though I was on 10 before.


I know I'm correct and even have screenshots to prove it.


It seems Upwork want to close their eyes and imagine it's all ok, but it's not. There is an issue here but it is not being addressed. ​



Ace Contributor
Sheila Mae M Member Since: Feb 4, 2017
18 of 33

Same goes for me ,i've been observing for a  while hoping to change the eligibilty  and yet it's not changing.


Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
19 of 33

Update: our engineers have identified a technical issue that's affecting some user's eligible weeks number and are working to fix it as soon as possible.


Thank you for your patience.

~ Valeria
Community Guru
Melanie M Member Since: Jul 13, 2016
20 of 33

Well, now mine reads that I have been eligible 14 of 16 weeks, but it still says I am ALMOST eligible for Top Rated Status.