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Top Rated Eligible Weeks not updated

Active Member
Samuel C Member Since: Jan 20, 2018
31 of 31

Hi

 

I am having the same problem. My JSS has been above 90% for the last 13 weeks in a row, in addition to meeting all the other top-rated criteria, yet my JSS score is still stuck on 12 weeks out of 16 when it should have updated to 13 on Sunday, and I'm still not top-rated.

 

I emailed support but just got a standard copy/paste response saying 'check out our guide on becoming top-rated' instead of addressing any of my points. 

 

Please can someone look into this as I've been keeping a close eye on my stats page every week for the last 13 weeks I've been above 90%, and see no reason as to why it hasn't updated. 

 

Thanks

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