There are no known issues with the eligible weeks number at the moment. It can take several weeks for the number of eligible weeks to increase or decrease as non-eligible weeks need to fall off of the calculation. Please check the graph at the bottom of this help article for more information.
Hello! I have the same problem. Do not move the counter of the weeks needed for the top raited beidge. When I started working I had a Raising talent badge for 9 weeks, but at the end of January I lost it. JSS above 90% appeared at the end of February and since then have passed about 6 weeks. According to my calculations, 4 weeks ago I supposed to restart the counter, and at the moment there should be at least 12 weeks out of the 13 required and not 9 as I still have. Please check the information, it seems to me that the counter is stuck. Thank you! P.s The threshold of $ 1000 is long done. Also I've already contacted help center recently, but no one has decided my problem, just provide me common description how to calculate weeks, I already know this way, I need to fix my counter, because it should started count again about 4 weeks ago. Thank you!
I am having the same problem. My JSS has been above 90% for the last 13 weeks in a row, in addition to meeting all the other top-rated criteria, yet my JSS score is still stuck on 12 weeks out of 16 when it should have updated to 13 on Sunday, and I'm still not top-rated.
I emailed support but just got a standard copy/paste response saying 'check out our guide on becoming top-rated' instead of addressing any of my points.
Please can someone look into this as I've been keeping a close eye on my stats page every week for the last 13 weeks I've been above 90%, and see no reason as to why it hasn't updated.
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