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Top Rated Freelancer Email

pandoraharper
Community Guru

I got an email today regarding yet another update Odesk is un-rolling. Apparently, the old "All-Star Freelancer program" is being canceled, and this new Top Rated Freelancer thing is replacing it.  No wonder they were in such a rush to roll out My Stats and show the Job Success % on profiles.

 

There is a new entry in the Support Pages for this, with both details and FAQ.  Here is the URL:

 

https://support.odesk.com/entries/61866640

54 REPLIES 54
kugrin
Community Guru

Suzanne, the criteria to qualify are right in the top rated freelancer email, few of them scream exceptional to me. 

suznee
Community Guru

Whatever...

 

And the benefits aren't exceptional either...

My 2 cents worth about this badge: if I were a client, I would be more impressed with a 'money back guarantee' badge, assuming oDesk is still making those available. Since freelancers couldn't see this badge on their own profiles, as far as I know, I have no idea if it's been discontinued.

__________________________________________________
"No good deed goes unpunished." -- Clare Boothe Luce

The Money Back Guarantee is still available, John. 

I think the issue with the Money Back Guarantee is that oDesk offers it in the freelancer's name without the freelancer's consent, but if a client takes advantage of it, and wants the money back, the freelancer gets penalized for it, no questions asked. The top rated badge would be useful if the minimums were significantly higher, but $1000 per year is just way too low imho. Perhaps they forgot one or two zeros, who knows. As a client, I find it challenging to compare 3 different scores for a list of 10+ applicants on top of dealing with oDesk's recommended, best fit, and hidden labels. Hiring should be easy, but the number of different metrics make it a science project.

Well I am under MBG and it started with my first hourly contract (before that I had just one 5 USD fixed-price job.) I am not sure how that fits into "oDesk provides a Money-Back Guarantee only on our best freelancers with impeccable work histories."

I mean -yes I appreciate it,  but I would hardly call  that one 5 USD job "impeccable work history.."  I mean by now it is, but  at that time it just wasn't. (And I know it sounds funny that I complain about something that actually benefited/benefits  me but I say it is a matter of principle.)EDIT:  Completely agree with Krisztina on everything about MBG,and how confusing it is for client to have 5 different labels displayed (top, mbg, recommended, success)  but I think that they aim to have success score eventually as a main thing (even now, you can see how it is  dominates visually over feedback score.) Also, I 'm not  a top freelancer so I really can't comment on that part.

suznee
Community Guru

I can see your points here on the $1000 a year but we don't know what they are basing their decisions on. I think perhaps that should be higher, but I don't think that a 90% feedback from some of the complaints on lower in the forum should be set differently. We really aren't getting much for the special treatment. 

 

We should have "Premium Support" whether we are a top freelancer or not. As it is we have fair to middlin customer support. I don't think being a top freelancer is going to fix customer support whether we get chat and phone support or not. 

 

I know you said no offense but for me at least it your comment was kind of like you stating I didn't deserve to be a top freelancer or anyone else that posted in this thread.

 

I know you probably did not mean that but that is how it came across. Like we all fit into some low standards and that we were deserving.

 

 

kugrin
Community Guru

Suzanne, if my post offended you, I apologize, it was not my intention nor was it directed at you or anyone in this thread really - it was a general observation. Every single person in this thread who received the email could be exceptional, there's no way for me to tell and even if there was, my opinion is just one amongst many - it doesn't really matter. I based my post on the email we all got, and the criteria are way too soft for my own personal liking and despite having received it, it doesn't mean anything to me after having seen the criteria. I am frustrated with oDesk because after all these years, they still haven't come up with a solution to reward top performers and freelancers who continue to keep their business on oDesk despite the fact that 24 months have passed and they could easily take their client(s) off site. Freelancer's who work on long-term projects are still only one subpar rating away from having their oDesk career crushed - because once a contract surpassed a certain size, there is just no way to ever recover from it, and none of the new metrics/badges truly address that.

 

suznee
Community Guru

@Krisztina U wrote:

Suzanne, if my post offended you, I apologize, it was not my intention nor was it directed at you or anyone in this thread really - it was a general observation. Every single person in this thread who received the email could be exceptional, there's no way for me to tell and even if there was, my opinion is just one amongst many - it doesn't really matter. I based my post on the email we all got, and the criteria are way too soft for my own personal liking and despite having received it, it doesn't mean anything to me after having seen the criteria. I am frustrated with oDesk because after all these years, they still haven't come up with a solution to reward top performers and freelancers who continue to keep their business on oDesk despite the fact that 24 months have passed and they could easily take their client(s) off site. Freelancer's who work on long-term projects are still only one subpar rating away from having their oDesk career crushed - because once a contract surpassed a certain size, there is just no way to ever recover from it, and none of the new metrics/badges truly address that.

 




 

Guess I am being testy today cause of all the changes their bugs have made yet another mess. And this time it is me that is having to deal with it.

 


@Suzanne N wrote:
Guess I am being testy today cause of all the changes their bugs have made yet another mess. And this time it is me that is having to deal with it.

I know exactly what you mean, Suzanne. Recent events have prompted me to bid on a couple of jobs. No longer a Connects newbie, heh.

 

And sure, my profile shows all this shiny new bling. But searching for jobs requires multiple saved searches, and I still don't see all the new jobs in my niche right away.

 

And only this week have I been able to find my profile when using the annoying "freelancer search" function.  Problem is, 17 other users above me, most showing nothing on their profile for the search term I was using.

 

On behalf of one of my clients, I've also been conducting searches for freelancers, and that is just as time consuming as it was 2 years ago.

 

All these fancy updates mean 0, nada, zip if the the underlying functionality of oDesk is not working.

 

I remain hopeful however, that eventually, someday, some of these things will be resolved.

Completely agree with you Krisztina. Although I am glad to be one of the "top rated", it doesn't feel that great because considering the criteria, it's quite easy to qualify for it.

 

"Truly exceptional" freelancers do deserve some extra/other recognition. Although I probably wouldn't qualify for that, it would be somethng to aspire to and it would benefit those who really deserved it. 

 

That being said, benefits like "personalized and premium support" should not be exclusive to top rated freelancers. Everyone (except time-wasters and frauds) deserves to receive a decent level of support for their issues and/or questions.

Krisztina wrote, "I think the issue with the Money Back Guarantee is that oDesk offers it in the freelancer's name without the freelancer's consent, but if a client takes advantage of it, and wants the money back, the freelancer gets penalized for it, no questions asked."

 

I couldn't agree more. I was perturbed the first time I learned that a job I accepted had the MBG. Once I contacted support and learned that there wasn't anything I could do about it, I stopped worrying about it. I was only suggesting that from the client point of view, it would get my attention more than a new badge; I wasn't endorsing it, not that my non-endorsement makes any difference.

__________________________________________________
"No good deed goes unpunished." -- Clare Boothe Luce

John, I understood that-I just wanted to say that I personally didn't deserve it at the time when I got it.  

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