Jan 11, 2022 03:46:56 PM by Fatih O
Hi all,
I had the Top Rated Plus badge. Today, I got an email that it's gone. I don't know what is going not right.
I have a 100% JSS, good earnings last 12 months, never account holds, I am actively working with multiple clients and recently started to work with new clients.
Recently I haven't closed/finalized a job either.
Does anyone know if it is a technical problem? and how to ask a team to check the current status?
Solved! Go to Solution.
Jan 13, 2022 05:28:56 AM by Andrea G
Hi Fatih,
It looks like you may have edited your profile resulting in it being less than 100% complete which is one of the requirements for the badge. Please check out this help article on how to Create a 100% Complete Freelancer Profile for some advice.
Jan 13, 2022 05:28:56 AM by Andrea G
Hi Fatih,
It looks like you may have edited your profile resulting in it being less than 100% complete which is one of the requirements for the badge. Please check out this help article on how to Create a 100% Complete Freelancer Profile for some advice.
Jul 28, 2022 04:51:25 AM by Eunice S
Hi, I have the same issue but my profile is complete. My JSS and Top Rated badge disappeared for no reason. I also didn't get an email and no one is responding to my ticket.
Jul 28, 2022 06:27:32 AM by Andrea G
Hi Eunice,
I checked and, unfortunately, it looks like most of your contracts are older than 24 months. Please know that in order to calculate a JSS, you need to complete:
You can learn more about JSS here.
Sep 6, 2022 05:52:41 PM by Oleksandr H
Hi Andrea!
My Top Rated Plus badge also disappeared for no reason. I haven't received any mail, I haven't edited my profile, and I regularly have new contracts. Please tell me what could be the problem?
Sep 6, 2022 07:39:57 PM by Joanne P
Hi Oleksandr,
It looks like our team reached out to you about your account status. You may want to check this ticket here. I also noticed that you have submitted a support ticket. Please allow our team time to review and update you on the same ticket to provide more information.
Nov 18, 2022 05:28:05 AM by Muhammad H
hello i was a top rated plus freelancer on the upwork but some how my jss drop to 88% and i lose the badge. now on the next circle if i got the 90% JSS again, will i get the badge again within the 14 days ? Or i have to maintain it for 16 weeks which means i have to wait 3 months ?
please let me know.
Jan 13, 2022 07:19:43 AM by Fatih O
Hi @Adrea G,
Many thanks let me know what has been changed.
I've re-updated my profile.
Are the badges back automatically if I completed my profile 100%?
Thank you.
Jan 13, 2022 07:25:07 AM by Petra R
Fatih O wrote:Are the badges back automatically if I completed my profile 100%?
Yes, it'll take between a few hours to a couple of days.
Feb 22, 2023 10:15:39 PM by Abdullah M
Hi Petra,
My top rated badge disappeared too, I have 99% JSS, 16/16 weeks, 10k earnings.
Kindly check.