Top Rated Plus Badge Gone

[daxsdel]

Hi,

My agency got recently Top Rated Plus badge. And, now I got another mail today *Your status has gone from Top Rated Plus to Top Rated*. Idk the reason. I request you team UPWORK, please help me out with it.

Thank you :
Shaam Aarya

[02d3e798]

Hi Was the last contract that you worked on that would have made you eligible for Top Rated plus completed over 12 months ago?

https://support.upwork.com/hc/en-us/articles/360050417233-Top-Rated-Plus

[daxsdel]

I don't get any notification on that. I just received a mail 2 days ago *Welcome to Top Rated Plus!*. And now I got another mail *Your status has gone from Top Rated Plus to Top Rated* 13 hours ago). 

Idk, why my profile is not eligible for *Top Rated Plus* now, if its already approved for the  *Top Rated Plus! badge*. 

Please help!

[andregutierrez22]

Hi Shaam,

I can see our team has reached out to you via support ticket regarding this. If you still have any questions or concerns please feel free to reply to the team directly here so they can assist you further.

[pradeephele]

Hello Shaam,

I'll have one of our customer support agents reach out to you directly and assist you further.

Thank you.

Pradeep.

[daxsdel]

Thank you!!! I'm looking forward

[b21500c2]

Hi,

I have a freelancer account. I am a top-rated plus freelancer, today I checked my profile and found that my top-rated plus badge is not showing on my profile, it was showing earlier on my profile. I don't know the reason why the top-rated badge is not displayed on my profile.

Thanks,

Kamesh

[egaruth]

Hi Kamesh,

I checked and it seems that you already created a support ticket regarding your Top-Rated status. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

[b21500c2]

Thank you!!