Top Rated eligible weeks not increasing

[#1]

Hello, Upwork support team.

I need to know why is my Top Rated eligible weeks did not increase this weekend? Thank you. It is stopped from almost 2 weeks please help me.

[#2]

Hi Fatima,

I would like to confirm that everything is working as designed. Since you had ineligible weeks your count will not go up until those weeks fall of the 16 weeks window. 
To learn more about this, check out this guide. Thank you.

[#3]

Thanks for the reply Goran, when I will receive the top-rated badge? because I'm fully eligible for the top-rated badge  

[#4]

Hi Fatima, when did you get your JSS first? You might be effected by an issue that is currently effecting some freelancers ( including myself ).

[#5]

Hi Tatevik, I have received the jss almost 2-3 months ago. 

[#6]

2-3 months is about 8-12 weeks, which means for the past 2 weeks your counter should have moved up if your JSS was above 90%. Contact support to confirm if you are effected by the issue. If it had moved up as it should, you would be 13/16 weeks eligible and would get the Top Rated badge, but because the bug is preventing your number from changing, than the top rated badge won't be assigned until the bug is fixed. When that will happen is completely up to Upwork.

[#7]

How can I contact Upwork support and can  I have your mail to contact you for this concern?

[#8]

Go to https://support.upwork.com , click on Get support green button at the bottom right corner, type in "Contact support". Scroll down, if you see option to chat with support or send an email, do that. If you don't see the option, click on Ask another question and type "Contact support" again. You might have to do it 3-4 times before you're given the option to chat / email the support directly.

[#9]

thanks for the help 

[#10]

Hi Fatima,

We understand your concern and I can confirm our Support team reached out to you recently with an update. Please feel free to follow up on your ticket if you have any questions or need further assistance.

[#11]

thanks