Jun 12, 2019 12:17:52 PM by Oz H
Hi
I recently got an email saying that my agency is eligable for Top Rated status. All I needed to do what make sure all the members of the agency had at least 60% completed their profiles. The email said once we did that we would become Top Rated within 24 hours.
Well we did it and it's been a few days and nothing has changed.
Can we please speak to customer service representative who can help us with our Top Rated status?
thanks
Oz
Jun 13, 2019 01:50:38 AM Edited Jun 13, 2019 01:55:34 AM by Filip K
Beside your members' profile completion you do have the other required things for Top Rated status? Like JSS of 90%+ over the last 16 weeks and 1000 $ earned in that period?
Jun 13, 2019 02:27:30 AM by Oz H
Jun 13, 2019 07:03:28 AM Edited Jun 13, 2019 10:19:09 AM by Bojan S
Hi Oz,
Please do rise your Freelancer profile completeness above 60%. Once logged into your account, on the Find Work tab, you should be able to locate the bar, on the right side of the screen, that indicates your profile completeness. There are many ways to get to 100% completed profile, but some items are required. To reach the initial 60% you’ll need a photo, title, overview, and at least one entry each for education, employment history, and skill tags. Please check this help article.
Thank you.
Jun 13, 2019 07:08:53 AM by Oz H
Hi
we are an agency not a freelancer
our agency profile is 100% complete and each of our freelancers also completed their profiles 100%
This response wasn't helpful
Please can I speak to customer service?
Jun 14, 2019 01:08:51 AM Edited Jun 14, 2019 12:22:56 PM by Valeria K
Oz H wrote:
we are an agency not a freelancer
No. You are a freelancer. A freelancer who is part of an agency. Hopefully your profile is verifiably about you, in your legal name and with all your honest details on it.
Do as you are told.
There is no point speaking to customer services and wasting their time (which my fees are paying for) because all they can do is tell you to complete your profile to 100% because that is the only way.
**Edited for Community Guidelines**
Jun 14, 2019 10:24:48 AM Edited Jun 14, 2019 12:23:50 PM by Valeria K
Oz H wrote:
Is someone here from Upwork themselves?
"Someone from Upwork" already told you to complete your freelancer profile to the required percentage.
Do as you are told.
**Edited for Community Guidelines**
Jun 14, 2019 11:25:25 AM by Oz H
Right I did as I'm told. My profile is 100% complete and address updated.
Problem not yet resolved.
The problem:
Our agency Citirex https://www.upwork.com/agencies/~0174a32ed0f23d5334
Is eligable for Top Rated status.
Please can someone from customer service look into our account and let us know exactly what other issues remain to be fixed
Thanks
Jun 14, 2019 12:31:56 PM by Valeria K
A few posts have been removed from this thread or edited for Community Guidelines. The thread has been closed from further replies as well.
Oz, Top Rated badge should show on the profile within 48 hours of the agency meeting these requirements (please see the section about Top Rated agencies).
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