I had top rated badge on most of our agency member's profile and all of them are still eligible for top rated but still it has taken back. I want to know reason for that.
Agency: **Edited for Community Guidelines**
Also most of them have completed eligible week 16 out of 16
Have 100% profile complete
Have no recent hold
JSS above 97%
To learn more about the criteria needed to maintain your Top Rated status as a freelancer and as an agency check out this Help Article.
Unfortenetly I can't share details for other users with you. If any of your team members need help with something, they can reach out to our customer support directly or us (Moderators) here. Thank you.