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ahmodrasel
Community Member

Top rated eligible week is not updating

Hi, 

It's been a long time since my top-rated week is not changing. After reaching 8 weeks my JSS goes below 90 and then 2 weeks later I got 90 and my top-rated weeks updated to 12 weeks after a month. And again my score dropped under 90 and again I got 92% JSS and it's been 2 months my weeks are the same, stuck at 12 weeks. 

 

As I am not a top-rated freelancer I don't have the option to chat with Upwork. 

 

Can anyone help me with this? 

 

Thank you for your time. 

1 REPLY 1
PradeepH
Moderator
Moderator

Hi Rasel,

 

Thank you for your message. Eligible weeks are ones where you either had Rising Talent status or a Job Success Score above or equal to 90%. Each Saturday we remove the week 17 weeks ago from the calculation and add the most recent week. In order for the count to increase, you must be eligible this week, but not have been eligible 17 weeks ago. Because of the past 16 weeks, you still have the same total number of eligible ones as the last time. You can refer to the 16 weeks chart here for more information. You earn a 'Top Rated' status when you meet all requirements mentioned here

 

Thank you,

Pradeep

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