Sep 29, 2021 06:35:22 AM by Peggy B
I've gone back to sitting at a 90% Top Rated status for a month now (from 88% before) and the Top Rated weeks went from sitting at 5 weeks last month to 4 weeks all this month. Wouldn't that change at lease one week to start adding up again?
Thank you
Solved! Go to Solution.
May 4, 2022 04:05:30 AM by Nikola S
Hi All,
I am happy to let you know that the specific issue that was causing discrepancies with Top Rated eligible weeks discussed on this thread has been fixed. We will be closing this thread from further replies.
Thank you for your patience,
Feb 22, 2022 10:55:58 AM by Mitul V
Hi it seems like there is bug in Upwork and i am also facing the same issue from the last 5 weeks i am supposed to become top-rated by now but my top-rated weeks are also not counting.
I contacted upwork support before 4 weeks so for 30 days they are trying to find a solution and i think it will take more long for them to fix the issue.
But the problem is now supposed they manage to fix the issue by this month then will out those uncounted weeks because of internal issue counted or we will need to work again for that.
Feb 21, 2022 03:24:05 PM by Mohamed A
Hi all,
I have a strange problem with my stats as it is not updated for 5 weeks and to be specific my top rated eligibility weeks it stuck at 10 out of 16
I did share my issue with support and they confirmed my weeks should be 14/16 weeks and it is a technical issue but it takes time and nothing fixed yet
does anybody had the same issue before and how it can be fixed
Feb 22, 2022 10:57:49 AM by Mitul V
Hi it seems like there is bug in Upwork and i am also facing the same issue from the last 5 weeks i am supposed to become top-rated by now but my top-rated weeks are also not counting.
I contacted upwork support before 4 weeks so for 30 days they are trying to find a solution and i think it will take more long for them to fix the issue.
But the problem is now supposed they manage to fix the issue by this month then will out those uncounted weeks because of internal issue counted or we will need to work again for that.
Oct 18, 2020 10:53:14 AM Edited Nov 10, 2020 01:34:11 PM by Valeria K
Hi,
My Top Rated eligible weeks are stuck at 4 of 16 even though I have 90+ JSS for a while. Can anyone from Upwork support shed some light on why my Top Rated eligible weeks are not increasing?
Thanks
Arslan
Oct 20, 2020 06:58:51 AM by AleksandarD A
Hi Arslan,
I'm sorry for the delay in getting a response to your question. To earn Top Rated status, you need to maintain Rising Talent status or a Job Success Score (JSS) of at least 90% for at least 13 of the last 16 weeks. The Top Rated Eligible Weeks metric keeps track of that progress looking at the last 16 weeks as a rolling window. The count is updated every Saturday. Feel free to check out this help article for more information on this along with the chart for representation on how the count of eligible weeks changes over a course of 6 weeks.
Thank you.
Oct 20, 2020 11:52:05 AM Edited Oct 20, 2020 11:52:34 AM by Arslan A
Hi Alexsandar,
Thanks for your response and for sharing your thoughts on my queries.
Arslan
Jan 17, 2022 10:47:48 AM by Alina G
Hi Aleksandar,
I got 100% JSS a few weeks ago but Top Rated Eligible Weeks is still 0.
Could you please check that and let me know?
Thanks,
Alina
Jan 17, 2022 11:36:25 AM by Bojan S
Hi Alina,
I just checked this for you and your "Top Rated eligible weeks" count is "1 of 16" on your My Stats page. This looks correct. Could you please clear your cache and cookies or log in with another browser to check if you’re still experiencing the same issue?
Let us know if the issue persists.
Thank you.
Jan 28, 2022 11:24:39 AM by Ali B
Hello Bojan!
My JSS is above 90% but my total eligible weeks are stuck at 14 out of 16. Can you help me with it?
Feb 12, 2022 08:37:47 AM by Sameer A
I am also facing the same issue. My JSS is >90% but still, the week count has stuck at 2 of 16 and not changing.
Can you please check what the reason is?
Thank you.
Feb 12, 2022 09:39:29 AM by Nikola S
Hi Sameer,
I shared your report with our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Nov 8, 2020 04:13:36 PM by Luiggi R
Hi Slavko,
Please note that in order for the eligible weeks to increase, you would have to meet the eligibility requirements each new week while non-eligible weeks fall off the calculation. Please check the "Calculating Top Rated Eligible Weeks" section of this help article for more information.
Thank you.
Nov 9, 2020 01:16:14 AM Edited Nov 9, 2020 01:16:53 AM by Petra R
Slavko A wrote:
And if i do not mistaken is pass two weeks between update and it move for just one week ?
1 week an eligible week fell out of the window, one week a non-eligible week fell out of your 16 week window. So whilst you added 2 eligible weeks, you only lost one non-eligible week. So your net gain was a one-eligible-week-gain.
Nov 3, 2020 11:05:49 AM by Waleed M
Hello,
My Top Rate eligible weeks are stuck at 9 of 16 for quite some time. I wonder why arent they getting updated?
My JSS is 93% and 12-month earning is 13k (So both of these tick the boxes for Top-rated eligibility criterea).
Kindly advise.
Regards,
Waleed
Nov 3, 2020 11:31:27 AM by Bojan S
Hi Waleed,
To add eligible weeks you need to get your JSS above 90% and keep it there long enough for the ineligible weeks to start falling out of the 16-week window. You have to look at the eligibility weeks as a rolling 16-week window. Please check the graph included in this help article and refer to the information shared in the Calculating Top Rated Eligible Weeks section.
Thank you!
Jul 12, 2021 09:18:33 AM by Ibrahim S
Hello,
I became top rated in April 6 as per the received mail from upwork, I became %90+, from that date I have completed more than 16 weeks but it is stuck with only 14.
reference to the calender, I have passed more than 16 eligable weeks.
regards,
Ibrahim
Jul 12, 2021 09:56:42 AM by Petra R
Ibrahim S wrote:I became top rated in April 6 as per the received mail from upwork, I became %90+, from that date I have completed more than 16 weeks but it is stuck with only 14.
reference to the calender, I have passed more than 16 eligable weeks.
That means you still have 2 non-eligible weeks in your 16 week window. They will go up once the first of those 2 non eligible weeks falls out of the 16 week window.
Jul 12, 2021 02:05:32 PM by Ibrahim S
thank you, I got it (Y)
appreciating your reply and fast response.
Regards
Nov 8, 2020 11:13:57 PM by Shahid H
My Top Rated eligible weeks are stuck at 14 from the past 4 weeks although I have maintained >90 JSS and I am top rated.
Is it like that for those two weeks of non-eligibility, I have to wait around 16 weeks so that they go out and new eligibility weeks come in?
Nov 8, 2020 11:22:10 PM by Petra R
Shahid H wrote:My Top Rated eligible weeks are stuck at 14 from the past 4 weeks although I have maintained >90 JSS and I am top rated.
Is it like that for those two weeks of non-eligibility, I have to wait around 16 weeks so that they go out and new eligibility weeks come in?
Does it matter? You're top rated! And yes, the two non-eligible weeks have to work their way all the way through the whole 16 week window before they fall out.
Nov 8, 2020 06:41:30 PM Edited Nov 8, 2020 08:47:08 PM by Luiggi R
Greetings,
last week my JSS was 91% & Top Rated eligible weeks was 11
this week my JSS became 93% & Top Rated eligible weeks remained 11
why didn't the top rated eligible weeks change since i've maintained +90 % JSS
**Edited for Community Guidelines**
Nov 8, 2020 07:07:34 PM by Petra R
Amr N wrote:why didn't the top rated eligible weeks change since i've maintained +90 % JSS
Because it is a rolling window, and every week one week gets added to tat rolling window, and one week falls out of that rolling window.
Essentially, at the moment you have 5 non-eligible weeks in your 16 week window, and it stays the same until the first of those 5 non-eligible weeks falls out of the 16 week window.
Nov 8, 2020 07:19:40 PM by Amr N
actually, since I got the rising talent badge, I only lost it when I had already 10 weeks,
my 1st JSS backthen was 89 %, took me 2 weeks to get it to 91 % and then +1 week it got pushed to 11 weeks
this week it stopped, so the rolling should be 3, not 5
is there is a way to check where the top rated weeks count?
Nov 22, 2020 12:49:58 PM by Talha Khalid R
My top-rated weeks were increasing every week but didn't increase for the past couple of weeks and the count is stuck at 12, even though my JSS is above 90%. But in those couple of weeks, I only did 1 project. Is it because I didn't win any project?
Nov 22, 2020 01:29:30 PM by Luiggi R
Hi Talha,
Please, note that in order for the eligible weeks to increase, you would have to meet the eligibility requirements each new week while non-eligible weeks fall off the calculation. Please check the 'Calculating Top Rated Eligible Weeks' section of this help article for more information.
Thank you.
Nov 28, 2020 04:28:31 PM by Vladimir R
Hello!
The top rated eligible weeks are stuck at 12 weeks starting on Aug 30.
Can you help me please?
Thanks!
Nov 28, 2020 04:55:02 PM by Luiggi R
Hi Vladimir
Please, note that in order for the eligible weeks to increase, you would have to meet the eligibility requirements each new week while non-eligible weeks fall off the calculation. Please check the 'Calculating Top Rated Eligible Weeks' section of this help article for more information.
Thank you.
Nov 28, 2020 05:04:03 PM by Vladimir R
Luiggi, thanks for the answer, but my rating hasn't changed since August 30th. And this is exactly 13 weeks.
Dec 6, 2020 03:45:07 PM Edited Dec 6, 2020 03:47:20 PM by Luiggi R
Hi Pop,
This is likely due to the fact that you might have non-eligible weeks in the calculation that's considered for the Top Rated badge. Please, note that in order for the Top Rated eligible weeks to increase, you would have to meet the eligibility requirements each new week while non-eligible weeks fall off the calculation. Please check the 'Calculating Top Rated Eligible Weeks' section of this help article for more information.
Thank you.
Dec 9, 2020 10:15:19 PM by Roman R
Hello! I hope you can help me - my progress in the counter has not moved for several months, about 2. Support promised to figure it out and then just closed my ticket (#30308455). What is the problem?
Also my clients say that they can't find me in the search, I also don't see my profile when searching, earlier it was visible to me too. Guys, is it shadow ban or something like this?
Thanks in advance for your reply
Dec 9, 2020 11:42:36 PM Edited Dec 9, 2020 11:48:26 PM by Petra R
Your eligible weeks represent the number of weeks in your 16 week window that your JSS was above 90%.
When you have a few non-eligible weeks in your 16 week window, they have to "travel" through the window and start to fall out of it. If you have 4 non-eligible weeks for example, your eligible weeks can't go above 12 until the first of your 4 eligible weeks falls out of the 16 week window.
Roman R wrote:Also my clients say that they can't find me in the search,
Why would your "clients" be searching for you?
That said, you are right. You can't be found in search. A Google search with your overview text brings up your profile. An Upwork search does not.
Dec 9, 2020 11:45:36 PM by Joanne P
Hi Roman,
It will take 16 weeks for the ineligible week to roll off your 16 week period. Once the ineligible weeks fall of the calculation, then the eligible weeks will start to increase. You can check this help article for more information. I'll go ahead and follow-up with the team about your ticket as well.
Jul 3, 2020 11:52:24 PM by Darina D
I've got an e-mail that I am eligibile to top rated status. I took an action from the e-mail but nothing has changed on my profile page. I have waited more then 24 h ( see several days) but the badge did not apppear. I read all the information in the concerned articles but it does not help. Will really apprecial if someone can help me.
Thanks in advance.
Jul 4, 2020 05:07:52 AM Edited Jul 4, 2020 05:11:38 AM by AleksandarD A
Hi Darina,
I checked and it seems the email that was sent is to let you know that you are close to qualifying for the Top-Rated badge. Make sure to complete your profile and then you should meet all the requirements. Feel free to check out this help article for more information and the requirements for the Top-Rated badge.
Thank you.
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