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siddiq920
Active Member
SIDDIQ M Member Since: Sep 9, 2015
1 of 2

Hi there,

Recently my client satisfaction is dipped to 88% despite getting regular contracts and good rating. So I would like to know more on this please. thanks Siddiq

kochubei_valeria
Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
2 of 2

Hi Siddiq,

 

There are various factors that go into your Job Success score calculation and can cause changes in the score. This factors include public and private feedback on contracts, contracts where no money was paid or everything was refunded, a pattern of contracts with no feedback, inactive contracts, etc. Check out this help article for more information.

~ Valeria
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