Total Job count and total hours not updating

[khushbu_gohil]

Upwork have a bug and they are fixing it...I contacted support and they inform me this

[PradeepH · Accepted solution]

Hi Jewel,

Thank you for your message. Could you please refresh and check your profile now? 

- Pradeep

[2333324a]

thank you! it's all fixed.

[a9999c54]

I do have such problems. I mean, to date, I have completed one work, and two works are ongoing. However, under my profile, it only says 2 jobs. Please, could you assist me in fixing this issue?

[LuiggiR]

Hi Sisay,

This is by design; you haven't received a payment for one of the jobs in progress. The jobs reflected in your public profile stats will update after you've received at least $1 in payment from the client, and it's ready to be withdrawn. 

[a9999c54]

Greetings LuiggiR,

I have already received a payment but the total job count has not been updated yet 

[NikolaS]

Hi Sisay,

I have manually generated your profile which should now be reflecting the most recent information. Please clear your cache and cookies or try using a different browser to check if it shows on your end after this.

[fe7b9503]

I am also having the same issue, I have done a total of 3 jobs and have been paid for the same, but the total job count has not been updated despite refreshing and clearing cache.

[NikolaS]

Hi Judy, 

I will be happy to help. I checked and it looks like you haven't received a payment for one of the jobs in progress. As Luiggi shared, the jobs reflected in your public profile stats will update after you've received at least $1 in payment from the client.

[ff5ebcf7]

Hi,

I have the same issue. My profile shows 1 total job (should be 2) but total hours is correct.

[JoanneP]

Hi Mary Joy,

 I checked and it looks like you haven't received a payment for the recently active job. As shared in this thread, the jobs reflected in your public profile will update after you've received at least $1 in payment.

[ff5ebcf7]

Hi Joanne,

Yes I read the thread post that's why im wondering why mine is not updated. I received payments from the 2 clients (withdrawn) and 24hrs passed.