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Community Member

Tracker keeps crashing

Is anyone having trouble with the Tracker? Mine crashed about an hour ago and I've tried reinstalling it, but it just keeps crashing.

Community Member

Hi Rebecca, Can you please un-install and install back the App again and let us know if still persists so we can further investigate? Thanks.

~ Jo-An

Community Member

No, and I am using both the Mac and Windows version. If re-installation doesn't work, you should contact support directly. They will instruct you on how to send the logs that will contain info as to why the app is crashing for you. Without seeing the logs, no one here is going to be able to do much outside of the basic recommendations (i.e. reinstall the app). 

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