Just to confirm that the app can also track time offline and store it as cache time up to 12 hours.
If you`re not receiving any errors on your end from the desktop app please send your logs so that our team can investigate it further.
To submit a ticket from the app with your logs:
Hello Upwork Team!
I am missing 8 hours of logged work today - checked my Work Diary and it pulls up blank.
I tried sending you a ticket but I keep getting this message "Unable to complete request".
Forwarding you details of the issue:
LOCAL DATE & TIME OF INCIDENT- 7AM - 3PM PHT
CONTRACT NAME- Manual purchasing specialist | eCommerce retail operations
EVENTS LEADING TO ISSUE- None
See attached screenshots. Thanks!
I`m sorry about the inconvenience this had caused you.
I would recommend connecting to another internet connection to see if the app will connect with the website. If your time is not uploaded after this, please submit a ticket directly from the app.
To do this click on the Settings Cog > Support & Feedback. Thank you.
I've tried connecting to a different internet connection but still encountered the same problem.
Now I am missing 2 days worth of logged hours (16hours).
I also tried submitting a ticket directly from the app but had problems sending the ticket as well.
See attached screenshots. Thanks.
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