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Re: Tracker's working but Work Diary not updating...

65dab6ce
Community Leader
Remi O Member Since: Jun 6, 2016
1 of 13

Hi,

Is anyone else experiencing this? The tracker's working and taking screenshots but work diary is empty, no screenshots, no time logged.

Didn't notice until the client asked me to please update work diary.

 

Bug?

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
BEST ANSWER
2 of 13

Hi Remi,

 

Just to confirm that the app can also track time offline and store it as cache time up to 12 hours. 

If you`re not receiving any errors on your end from the desktop app please send your logs so that our team can investigate it further.

To submit a ticket from the app with your logs:

  1. Click your name at the lower left of the app
  2. Select Support and Feedback
  3. Enter the details of your issue and click Send

Thank you.

~ Goran
Upwork

View solution in original post

65dab6ce
Community Leader
Remi O Member Since: Jun 6, 2016
3 of 13

Thanks Goran!

Didn't know that.

988071e8
Active Member
Melissa C Member Since: May 13, 2020
4 of 13

Hello Upwork Team!

 

I am missing 8 hours of logged work today - checked my Work Diary and it pulls up blank.

I tried sending you a ticket but I keep getting this message "Unable to complete request".

 

Forwarding you details of the issue:

 

LOCAL DATE & TIME OF INCIDENT- 7AM - 3PM PHT

CONTRACT NAME- Manual purchasing specialist | eCommerce retail operations

EVENTS LEADING TO ISSUE- None

 

See attached screenshots.  Thanks!

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
5 of 13

Hi Melissa,

 

I`m sorry about the inconvenience this had caused you.

I would recommend connecting to another internet connection to see if the app will connect with the website. If your time is not uploaded after this, please submit a ticket directly from the app. 
To do this click on the Settings Cog > Support & Feedback. Thank you.

~ Goran
Upwork
988071e8
Active Member
Melissa C Member Since: May 13, 2020
6 of 13

Hello Goran,

 

I've tried connecting to a different internet connection but still encountered the same problem.

Now I am missing 2 days worth of logged hours (16hours).

I also tried submitting a ticket directly from the app but had problems sending the ticket as well.

See attached screenshots.  Thanks.

**Edited for Community Guidelines**

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
7 of 13

Thank you for the confirmation, Melissa.

 

Our team will reach out to you via ticket as soon as possible and will assist you further.

~ Goran
Upwork
988071e8
Active Member
Melissa C Member Since: May 13, 2020
8 of 13
Alright.  Thank you.
aartimenariya
Active Member
Aarti M Member Since: Feb 25, 2016
9 of 13

I tried to submit the ticket but getting this error while submitting the ticket.

One hour of worked time is not logged in work diary.

 

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
10 of 13

Hi Aarti,

 

We’ll have one of our agents reach out to you via a support ticket to assist you with this concern. 

 

Thank you for reaching out to us. 

~ Bojan
Upwork
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