Aug 16, 2019 02:34:40 AM by Remi O
Hi,
Is anyone else experiencing this? The tracker's working and taking screenshots but work diary is empty, no screenshots, no time logged.
Didn't notice until the client asked me to please update work diary.
Bug?
Solved! Go to Solution.
Aug 16, 2019 02:40:54 AM by Goran V
Hi Remi,
Just to confirm that the app can also track time offline and store it as cache time up to 12 hours.
If you`re not receiving any errors on your end from the desktop app please send your logs so that our team can investigate it further.
To submit a ticket from the app with your logs:
Thank you.
Aug 16, 2019 02:40:54 AM by Goran V
Hi Remi,
Just to confirm that the app can also track time offline and store it as cache time up to 12 hours.
If you`re not receiving any errors on your end from the desktop app please send your logs so that our team can investigate it further.
To submit a ticket from the app with your logs:
Thank you.
Jul 20, 2020 12:44:57 AM by Melissa C
Hello Upwork Team!
I am missing 8 hours of logged work today - checked my Work Diary and it pulls up blank.
I tried sending you a ticket but I keep getting this message "Unable to complete request".
Forwarding you details of the issue:
LOCAL DATE & TIME OF INCIDENT- 7AM - 3PM PHT
CONTRACT NAME- Manual purchasing specialist | eCommerce retail operations
EVENTS LEADING TO ISSUE- None
See attached screenshots. Thanks!
Jul 20, 2020 12:58:04 AM by Goran V
Hi Melissa,
I`m sorry about the inconvenience this had caused you.
I would recommend connecting to another internet connection to see if the app will connect with the website. If your time is not uploaded after this, please submit a ticket directly from the app.
To do this click on the Settings Cog > Support & Feedback. Thank you.
Jul 21, 2020 12:20:44 AM Edited Jul 21, 2020 12:45:39 AM by Goran V
Hello Goran,
I've tried connecting to a different internet connection but still encountered the same problem.
Now I am missing 2 days worth of logged hours (16hours).
I also tried submitting a ticket directly from the app but had problems sending the ticket as well.
See attached screenshots. Thanks.
**Edited for Community Guidelines**
Jul 21, 2020 12:45:17 AM by Goran V
Thank you for the confirmation, Melissa.
Our team will reach out to you via ticket as soon as possible and will assist you further.
May 5, 2021 07:22:36 AM by Aarti M
I tried to submit the ticket but getting this error while submitting the ticket.
One hour of worked time is not logged in work diary.
May 5, 2021 08:29:13 AM by Bojan S
Hi Aarti,
We’ll have one of our agents reach out to you via a support ticket to assist you with this concern.
Thank you for reaching out to us.
May 27, 2021 12:10:44 AM by Nicole O
Hi, I have the same problem. Worked for 3 hours and the app was able to track it but the work diary only recorded 1:40 hours. It also couldn't reconnect to the internet and just said "connection lost" even if there was an internet connection working fine.
May 27, 2021 12:18:34 AM by Aleksandar D
Hi Nicole,
Could you please go to Settings > Advanced and click on the 'Restart' button? You can check this screenshot for reference. If the hours are not showing on your Work Diary after trying that, you can click on the settings icon in the app, select 'Support and Feedback' and send more information to the team via the form so they can continue assisting you.
Thank you.
May 27, 2021 03:17:43 AM by Nicole O
Hi, I tried to restart it but it didn't work. Already sent a message to support. Thank you
Feb 8, 2022 11:52:55 AM by Loreal M
Hello!
I have the same issue. I tried sending a ticket through the desktop app but it's giving me an error message "There was an error processing your request."
I lost 2 hours of work today. Is there any other way to submit a ticket?
Thanks.
Feb 8, 2022 02:55:08 PM by Bojan S
Hi Loreal,
We’ll have one of our agents reach out to you via a support ticket to assist you with this issue.
Thank you!