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Tracker's working but Work Diary not updating...

nickyorlina
Active Member
Nicole O Member Since: Jun 19, 2018
11 of 13

Hi, I have the same problem. Worked for 3 hours and the app was able to track it but the work diary  only recorded 1:40 hours. It also couldn't reconnect to the internet and just said "connection lost" even if there was an internet connection working fine.

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
12 of 13

Hi Nicole,

 

Could you please go to Settings > Advanced and click on the 'Restart' button? You can check this screenshot for reference. If the hours are not showing on your Work Diary after trying that, you can click on the settings icon in the app, select 'Support and Feedback' and send more information to the team via the form so they can continue assisting you.

 

Thank you.

~ Aleksandar
Upwork
nickyorlina
Active Member
Nicole O Member Since: Jun 19, 2018
13 of 13

Hi, I tried to restart it but it didn't work. Already sent a message to support. Thank you

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