Analyn, the time-tracker is working as intended.
It intentionally omits time periods of insufficient mouse/keyboard activity.
I believe you were trying to use it as a time clock. It is not that.
Yes, its working but the time is not correct missed like 1 to 2 hours of my time working. Even I make sure that it wont be idle. Is there any way we can contact a tech support to check on that?
This is not about tech support.
You may continue to ask questions here until you understand how it works. It is working properly.
Tell us more about the type of work that you do.