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Transaction is due and has not been paid

mgeorgievska
Active

Hi! I withdraw money through PAyoneer and I wanted to ask what should i do if something like this happens-for example, I withdraw the money from upwork and my balance is 0.00 and it sais Transaction is due and has not been paid, but I allready pressed the confirm button on the Payoneer mail and I coudn't opened it to continue with my transaction. Now that information is gone on Upwork (Transaction is due and has not been paid) which probably means everything is fine, but the Confrim Email from PAyoneer does not work? Should I get another email now? I don't know what to do?

1 REPLY 1
aocumen
Moderator
Moderator

Hi Marija, 


I wanted to clarify if the confirmation email with the Payoneer information is from Upwork, or is it from Payoneer? If it's from Payoneer, I would suggest that you get in touch with Payoneer's Customer Support Team so that they can assist you further. 

I checked your recent withdrawal from your Upwork account to your Payoneer account and can confirm that the transaction is successful on our end.


~ Avery
Upwork
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