Transaction is due and has not been paid

[Serhej B]

"Transaction is due and has not been paid" i just received this notificatioon and also my subsequent payments were not processed. Customer paid for work. Is this some kind of crash on the site?

[Valeria K]

Hi Serhej,

I see no reason why that transaction shouldn't be processed properly. I'm currently checking with the team why it shows this way and will get back to you as soon as I have more information.

Thank you for your patience while we're looking into this. 

[Serhej B]

Thank you Valeria, I am waiting for your new answer.