May 17, 2019 01:23:04 PM by Christine A
For the past few days, when I'm in the forum and I try to click on the "thumbs up" button to give "kudos" to a post, half the time I've been getting an error message that says "Authentication Failed. Authentication Ticket Mismatched, failed authentication." If I refresh my screen, then it works, but today I've had to try 3 or 4 times on each post.
I realise that this isn't the world's biggest problem, but any thoughts as to how I can fix this? Because obviously, most people in the forum deserve massive kudos, and I'd hate to be remiss in giving them.
Solved! Go to Solution.
May 20, 2019 09:55:40 AM by Valeria K
Christine and others,
We have been informed that a fix was implemented for this issue. Could you please let us know if you are still getting these errors?
Thanks!
May 17, 2019 01:36:45 PM Edited May 17, 2019 01:37:41 PM by Valeria K
Hi Christine,
Have you by chance notice if you get logged out when you see that error (the upper right corner icons don't show your messages and notifications)?
May 17, 2019 01:39:12 PM by Mateo R. S
If i may enter here, i want to add, i get logged off several times out of the blue too, is that some sort of glitch or bug?.
May 17, 2019 02:45:49 PM by Valeria K
Jesus and Christine,
Aleksandar and I did some testing and were able to replicate the error you are experiencing when clicking on kudo button with the middle-click. Is this what you do when you get that error? We'll have this reported.
May 17, 2019 03:33:48 PM by Christine A
Valeria K wrote:Jesus and Christine,
Aleksandar and I did some testing and were able to replicate the error you are experiencing when clicking on kudo button with the middle-click. Is this what you do when you get that error? We'll have this reported.
No, I don't even have a middle click option on my mouse. And like I said, this just started happening a few days ago - I haven't changed anything that I'm doing.
May 17, 2019 08:37:42 PM Edited May 17, 2019 08:38:57 PM by Petra R
Just to add that this error has always been happening periodically (once a week or every two weeks or thereabouts) to me but is much more frequent currently (twice already this morning) and not just when giving kudos. I don't middle-click either. It usually happens when being randomly logged out but just now it happened while logged in.
I use a VPN but one I've been using for months.
May 17, 2019 10:17:08 PM by Riri A
Hi Petra and Christine,
We appeciate you both for letting us look into this. We have escalated your concern to the appropriate team. One of our representatives will reach out to you shortly.
May 17, 2019 10:39:04 PM by Petra R
Riri A wrote:
We appeciate you both for letting us look into this. We have escalated your concern to the appropriate team. One of our representatives will reach out to you shortly.
No "reaching out" needed or wanted, Thanks.
I just provided the details for trouble-shooting purposes, it does not overly bother me.
May 17, 2019 11:08:07 PM by Petra R
... and I got a nice generic response telling me to clear cache and cookies...
May 17, 2019 02:15:03 PM by Christine A
Valeria K wrote:Hi Christine,
Have you by chance notice if you get logged out when you see that error (the upper right corner icons don't show your messages and notifications)?
Thanks for getting back to me so quickly. No, I'm not being logged out.
May 20, 2019 09:55:40 AM by Valeria K
Christine and others,
We have been informed that a fix was implemented for this issue. Could you please let us know if you are still getting these errors?
Thanks!
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