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74ba5010
Community Member

Trouble in two factor authentication of my upwork account. Not able to login.

Hi Upwork Team,

 

My Upwork account having issue **Edited for Community Guidelines**

 

I have a my upwork account with my above account **Edited for Community Guidelines** and i am unable to login to upwork now because of two factor authentication problem. The two factor authetication never sent the code to my email or it will send after 1 or 3 hour and if i use that code and upwork gives error. Also i lost login session in my mobile app and cannot use push notfication option too. mobile app suddenlty logged out automaticall. I submitted additional information through the 'having trouble' form with all my account info (email, phone, address, payment details etc...).

 

I do not see any dedicated channel (dedicate upwork email/phone number)  for reporting all account/login issues directly and get instant access. We pay the commission to you for all the work we got through you but there is no dedicated channel (upwork email/phone number) to resolve login issues.  I am now stuck with my account. So i created this account to reach out to you and get it resolved soon. 

 

Please resolve this issue soon and also check the issue (why i dont get auth code in email or why so long delay) and fix the issue. This will help if someone is facing the similar problem.. 

 

Thanks,

Pandi Murugan A

3 REPLIES 3
AndreaG
Community Manager
Community Manager

Hi Pandi,

 

I checked and it looks like you're already communicating with our team. Please continue to do so as they are the ones who can best assist you! As a friendly reminder, please remember to close this account once your issue is resolved. Having multiple accounts is against Upwork's Terms of Service.

 

~Andrea
Upwork
74ba5010
Community Member

Hi Andrea,

 

Thanks for the reply. Yes, i received an email from upwork support and talking to Arnold. He said that upwork sent the temporary password to my email but i did not receive that email too. It looks that account related emails are not delivered to my email address. He is looking into that issue. I will leave this thread & upwork account open til issue is resolved. I will definitely close this account once issue is resolved.

 

Thanks,

Pandi Murugan A 

d8fbe8e4
Community Member

Hi pandi,

Do you have multiple Account thats agaist Upwork policy Try to contact Upwork support.

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