Trouble sharing a google doc link in messages

[mhpags]

I have been trying to share a google docs link with a client, but for some reason when I try to in  messages the link deactivates and says "Sorry, unable to open the file at this time." I did this last week with no problems, but not now. Any ideas?

[AveryO · Accepted solution]

Hi Marcus, 

Could you please try basic troubleshooting steps such as clearing your browser's cookies or using a different browser to see if the issue persists? 

[mhpags]

A different browser worked! Thanks so much!

[mhpags]

So the problem is back, and I've tried clearing cookies and a different browser. Any ideas? 

[AndreaG]

Hi Marcus,

Someone from our team will reach out to you via support ticket in order to assist you further.

[dannyk1982]

Did you ever get this figured out? I've been having the same issue for about a week and a half now. I can't open Google Doc links that were sent through Upwork. I've tried 3 different browsers and cleared cache and cookies multiple times. I tried different computers and on my phone. No luck. Links shared through email work just fine. 

[mhpags]

So if I copy the link from the top of the page and not the share button,
that seems to work perfectly. Not sure why, but I haven't had to switch
browsers since doing that.
Hope that helps!

[LuiggiR]

Hi Daniela,

I'm sorry to hear you're experiencing trouble with this. A Customer Support Team member has reached out to you through this support ticket to assist you further with your concern.

[wolfediting101]

I have had the same problem for the last two days with the same solutions not working and switched to the new and improved messages version and it cleared it up.

[wolfediting101]

Both Sunday and today new links (from two different clients) sent to me in messages lead to "Page Not Found." "Sorry, unable to open the file at this time." messages. I tried clearing my cache, I tried in a different browser, nada.

[AveryO]

Hi Brenda, 

I'm currently looking into this. In the meantime, does clearing your browser's cookies or using a different browser resolve the issue for you? 

[wolfediting101]

No, it did not. Changing to the "new and improved messaging" cleared it up, however. 

[AveryO]

That's good to know, Brenda!