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Troubles with the video verification

lanarcu
Active Member
Dmitrii S Member Since: Aug 16, 2019
11 of 21

Hello, me too! I also have this problem and not only me.
Please fix it or tell me how can I get to the video call?

 

Thanks!

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
12 of 21

Hi Dmitrii,

 

Feel free to update your ticket directly with more details and our team will assist you further. If you`re receiving any errors on your end please attach a screenshot from your end. Thank you.

~ Goran
Upwork
natalya-sim
Active Member
Natalya S Member Since: Aug 14, 2019
13 of 21

Hi Bojan.

Thanks for your help.

My Upwork profile has been successfully verified.
I talked to Customer Identity Specialist via Google Meet.
The connection was constantly interrupted. We couldn't hear each other well. I have the slow Internet connection, despite the fact that I tried 3 different providers. I live in a very small town, progress comes to us late. Maybe it's the matter of my problem.

 

Best Regards,
Natalya

09a066c5
Active Member
Bianca R Member Since: Jun 19, 2020
14 of 21

I have been trying to find where I can open a ticket to help me with my video calls. I can start the video but the systems keep saying it cannot access my video or microphone. I keep clicking on the voice and video button and nothing changes. I have two hirings right now and I have to make all my video calls outside UPWork system, which is not how I wanted to work Anyone can help? 

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
15 of 21

Hi Bianca,

I`m sorry about the inconvenience this had caused you. Could you please try clearing your cache and cookies or logging in with another browser to check if the video messages are working? Thank you.

~ Goran
Upwork
drahmed123
Active Member
Dr. Ahmad W Member Since: May 1, 2020
16 of 21

I am facing a similar issue. Now my ID is verified. but I am unable to Start Chat for Video verification. Whenever I click the start chat button, I always redirected to the Upwork help homepage. I have tried different browsers but the result is the same. Please help me in this regard.
Best Regards
Dr. Ahmad Waqas

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
17 of 21

Hi Dr. Ahmad,

 

Could you please clear your cache and cookies or log in with the Firefox browser to complete your verification?

 

Let us know if the issue persists.

 

Thank you.

~ Bojan
Upwork
drahmed123
Active Member
Dr. Ahmad W Member Since: May 1, 2020
18 of 21

Update on my video verification. 

 My account is now verified by video also.  I have tried all the methods on my laptop but nothing worked. So I go into 

my mobile chrome browser and click desktop site on verification page and then click on start chat and the chat started. I hope it helps others having similar problem.

Best Regards 

Dr. Ahmad Waqas 

.

 

596fa07b
Active Member
Saira S Member Since: Feb 9, 2021
19 of 21

I am facing the same kind of issue. The following page tells you to check your identity verification page and click on video verification link the problem is there is no such link on my identity verification page. 

https://support.upwork.com/hc/en-us/articles/360001041367-Video-Verification?fbclid=IwAR1rxeGO8IAPzh...

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
20 of 21

Hi Saira,

 

The reason why you`re not able to view anything is because you don't have any pending verifications at the moment. Once you`re required to verify your profile our team will reach out to you directly and will assist you further. Thank you.

~ Goran
Upwork
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