Thanks for your help.
My Upwork profile has been successfully verified.
I talked to Customer Identity Specialist via Google Meet.
The connection was constantly interrupted. We couldn't hear each other well. I have the slow Internet connection, despite the fact that I tried 3 different providers. I live in a very small town, progress comes to us late. Maybe it's the matter of my problem.
I have been trying to find where I can open a ticket to help me with my video calls. I can start the video but the systems keep saying it cannot access my video or microphone. I keep clicking on the voice and video button and nothing changes. I have two hirings right now and I have to make all my video calls outside UPWork system, which is not how I wanted to work Anyone can help?
I`m sorry about the inconvenience this had caused you. Could you please try clearing your cache and cookies or logging in with another browser to check if the video messages are working? Thank you.
I am facing a similar issue. Now my ID is verified. but I am unable to Start Chat for Video verification. Whenever I click the start chat button, I always redirected to the Upwork help homepage. I have tried different browsers but the result is the same. Please help me in this regard.
Dr. Ahmad Waqas
Hi Dr. Ahmad,
Could you please clear your cache and cookies or log in with the Firefox browser to complete your verification?
Let us know if the issue persists.
Update on my video verification.
My account is now verified by video also. I have tried all the methods on my laptop but nothing worked. So I go into
my mobile chrome browser and click desktop site on verification page and then click on start chat and the chat started. I hope it helps others having similar problem.
Dr. Ahmad Waqas
I am facing the same kind of issue. The following page tells you to check your identity verification page and click on video verification link the problem is there is no such link on my identity verification page.
The reason why you`re not able to view anything is because you don't have any pending verifications at the moment. Once you`re required to verify your profile our team will reach out to you directly and will assist you further. Thank you.
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