Nov 1, 2021 08:31:51 AM by MD Rayhanur Kabir T
Hello Everyone,
I am trying to upgrade my Membership plan to premium. I am supposed to get 80 connects but they are showing me that I will get 73 connects. I was wondering why? Am I missing something?
Solved! Go to Solution.
Nov 1, 2021 09:30:10 AM by Valeria K
Hi Rayhanur,
As noted on the notification you included in your screenshot, the amount of free Connects you receive when you upgrade your Membership part-way through your billing cycle is prorated based on time, or specifically, on how many days have already passed during your billing cycle. You can also find more information about how that works in this help article (A Note on Prorated Connects).
Nov 1, 2021 08:54:01 AM by Eishwar c
Hi,
I Think, You got monthly connect already and there have cost 7 connect. so, you lose this connection from the membership plan.
Thanks.
Nov 1, 2021 09:30:10 AM by Valeria K
Hi Rayhanur,
As noted on the notification you included in your screenshot, the amount of free Connects you receive when you upgrade your Membership part-way through your billing cycle is prorated based on time, or specifically, on how many days have already passed during your billing cycle. You can also find more information about how that works in this help article (A Note on Prorated Connects).