Unable to add local bank account

[8d5c5032]

Hi,

I am a freelancer from Canada. I can't enter my local bank information to get paid. When I try to enter the institution number and transit number, it didn't gave me the option to go to next page. I checked my bank information for many times, and I am pretty sure everything is right! Please help me to set-up my payment detail. 

Thanks,

Ruiyu

[56f9ab99]

Hey, I have just set myself up on Upwork. I am trying to add my business bank account as a payment method but there is an issue when entering my bank sort code. The bank I am with is a business bank in the UK called Tide and is not being recognied. I can't seem to progress any further without solving this issue.

Any suggestions/solutions would be hugely appreciated. Thanks!

[nathanielsmith01]

I bank with Starling Bank (UK), but this bank is not yet listed on the freelancer profiles, any help on how I could/would receive payments.

[BojanS]

Hi Nathaniel,

For security reasons, your new payment method will become active in three days. You can check this help article for more information.

Thank you!

[chloelaywrites]

I am also struggling with the same issue. I've tried to reach out to Upwork customer support but cannot find and email address or helpful information about this anywhere! Can anyone from Upwork help?

[AleksandarD]

Hi Chloe,

One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

[22545685]

 Having the same issue. Can someone please contact me. I have a Starling business account in the UK. My sort code is not being accepted.

[NikolaS]

Hi Eleanor,

I checked and it seems that you already created a support ticket regarding your concern. I reached out to the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further. 

[g_vasilevski]

Hi Nathan,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your payment method. Thank you.

[oyuce]

I am having the same issue. Can someone please contact me to get this resolved?

Thank you.

[AleksandarD]

Hi Ozlem,

I shared your request with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

Thank you.

[be390ea9]

I have a monzo bank account and this app don't have this bank in their data

[LuiggiR]

Hi Alex,

I'm sorry to hear you're having trouble with this. We'll have one of our agents reach out to you via a support ticket to further assist you.

Thank you.

[kaykay_sfdc]

Hi Team, 

I am new to Upwork and I have starling bank account . I have the same problem. Can someone reach out to me please ?

Thanks in advance. 

Regards,

Keerthi 

[BojanS]

Hi Keerthi,

Could you please check this help article for more information about the correct format of the sort codes. Additionally, please contact your bank and confirm if you have the correct sort code. If the bank confirms that you have the correct code, you have the option to enter the branch address manually by clicking the green link ’’enter branch address manually’’ under the bank not found a section of your bank information tab.

Let us know if the issue persists. 

Thank you! 

[lthornell]

Hi, when I put in my sort code, my bank, Santander UK is not found.
What do I do?
Thankful for help,
Louise

[BojanS]

Hi Louise and Wilder,

Please contact your bank and confirm if you have the correct sort code. If the bank confirms that you have the correct code, you have the option to enter the branch address manually by clicking the green link ’’enter branch address manually" under the bank not found a section of your bank information tab. Let us know if the issue persists. 

Thank you!

[6b06d811]

hi there  , i am having the same issue. kindly please help account email address **Edited for Community Guidelines**

best regards

noor

[AndreaG]

Hi Noor,

Please check this help article for more information about the correct format of the sort codes. That said, since some banks that aren’t in our database or have recently changed their information, your bank details may not be recognized. In that case you can enter your bank information manually by selecting the "enter branch address manually" option. On the pop-up that appears click "enter it manually."​ Once clicked, a new form will appear to let you enter your bank details. You may want to re-confirm the sort code and other information on file with your bank before entering changes manually in order to avoid potential problems with withdrawals.

Thanks!

[vflood]

Hi, when I tried the manual option for inputting my bank details it still would not accept. Starling bank is an online bank, there are no brick and mortar branches to have an address linked to it.

How can I get my Starling Bank account registered to my account?

[abinadab-agbo]

---

Vanessa F wrote:
Hi, when I tried the manual option for inputting my bank details it still would not accept. Starling bank is an online bank, there are no brick and mortar branches to have an address linked to it.

How can I get my Starling Bank account registered to my account?

---

Your Starling account is a fintech solution, and only accepts a very restricted range of international transfers.

Upwork Support cannot add a bank account manually for you - you must do that from your end.

If the system continues to reject your Starling account, you must add your account details from a so-called brick and mortar bank.

[7a35492d]

Hi, I’m trying to connect my monzo account but the sort code isn’t being recognised. Can someone please help

[BojanS]

Hi Alina,

Could you please check this help article for more information about the correct format of the sort codes. Additionally, please contact your bank and confirm if you have the correct sort code. If the bank confirms that you have the correct code, you have the option to enter the branch address manually by clicking the green link ’’enter branch address manually’’ under the bank not found a section of your bank information tab.

Let us know if the issue persists. 

Thank you! 

[7a35492d]

Hi, I checked all of this and even when I tried to enter the bank address
the confirmation button was greyed out at the bottom of the address entry
page

[BojanS]

Hi Alina,

One of our team members will reach out to you directly via a support ticket to assist you with this concern.

Thank you for your patience. 

[ericezenwa]

Hey Bojan i have the same issue as well. It would be appreciated if someone can reach out to me too. Kind regards

[JoanneP]

Hi Eric,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

[fcebd9ec]

I'm trying to add my bank as the withdrawl method but it's telling me 'bank not found' when I enter the Sort Code. The 6 digits i'm entering are as they appear on my card & def correct.

The account is Barclays bank & I'm in the UK.

Any help much appreciated.

Thanks

[g_vasilevski]

Hi Gary,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your payment method. Thank you.

[asidurrehman]

Hi Goran,

I also face the same issue when I try to add my Barclays account in payment method.

[BojanS]

Hi Asid,

If the bank address/details did not automatically populate you can check with your bank and make sure you've entered it correctly and that it is the correct one for your branch. Also, you can check with your bank branch if you have the correct address and try entering it manually.

[gareth_gotlegs]

I am trying to add by bank sort code to the payment method and it is not allowing me to add my sort code. I have followed the guidelines and it is not an incorrect number but it is the head office (general) sort code for the bank. 

Is there a way that you can add this sort code to that payment method?

Thanks,
Gareth 

[BojanS]

Hi Gareth,

We'll have one of our agents reach out to you via a support ticket to assist you with this concern. 

Thank you for reaching out to us. 

[70a66dde]

Hello,

I am trying to set up my business bank account which I hold with Starling Bank, but the system says it's not found, it also doesn't allow me to enter it manually... Any advice??

Thanks

[g_vasilevski]

Hi Marcello,

Our team reached out to you via ticket to assist you further with your payment method. You can access your tickets on this Link, thank you.

[296c2dec]

Hi,

I have the same issue. After I add my bank details, it is telling me that the bank is not found.

Could you please help me sort this out?

Thank you,
Emil.

[AleksandarD]

Hi Emil,

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

[grosser-jo]

I have the same issue with a UK bank - need the sort code added. I've just chatted with Data.

[squarespacetasks]

Please help, bank has confirmed all details are correct but Upwork won’t find the bank. When I try to add the bank manually the ‘next’ button is greyed out and not clickable.

Thanks in advance,

Anna

[BojanS]

Hi Anna,

Could you please clear your cache and cookies or log in with another browser to check if you’re still experiencing the same issue?

Let us know if the issue persists.

Thank you.