[URGENT] Can't login, I've got running contract.

[abramov-anton]

Hello, 
I've got active contract and was working on it last 1.5 month. 
Just 30 min ago, I was logout from the system, and now I can't login. 
Error msg: " Oops! Username is incorrect." 
In the console no errors. 
forgot password does not work. 
how can I contact with customer service and could you explain me please, what is going on?

ps: I had to create a second account to submit this quesiton. 

Thanks.

[abramov-anton]

Incognito mode and login in another browser I've already tried...

[mystudiomke]

Contact Upwork support directly https://support.upwork.com/hc/en-us

Bottom of the page, click get help

Go through the questions and at the end hit "still need help" and will connect you via chat, email or phone

[JoanneP]

Hi Anton,

I've sent you a PM. Thank you!

[abramov-anton]

I've replayed to it already. 

[abramov-anton]

I've submited my passport already, is there is any updates? 

[BojanS]

Hi Anton,

Please allow time for our team to complete the process and update you via email regarding this concern.

Please close your new account!

Thank you!

[abramov-anton]

Hi Bojan, Thank you for your message. 

1) I would like to point that it's already more then 24h has passed. 
2) I don't have any reason why did you lock my account where I've got my money
3) I have commitment before customer, I can't work and submit my work anymore.... Who will cover those expenses? 

If you could figure out or prioritize my issue in your system, would be very good. 
Thanks!