Apr 7, 2019 11:39:18 AM by Anton A
Hello,
I've got active contract and was working on it last 1.5 month.
Just 30 min ago, I was logout from the system, and now I can't login.
Error msg: " Oops! Username is incorrect."
In the console no errors.
forgot password does not work.
how can I contact with customer service and could you explain me please, what is going on?
ps: I had to create a second account to submit this quesiton.
Thanks.
Apr 7, 2019 11:40:44 AM by Anton A
Incognito mode and login in another browser I've already tried...
Apr 7, 2019 12:12:12 PM by Lila G
Contact Upwork support directly https://support.upwork.com/hc/en-us
Bottom of the page, click get help
Go through the questions and at the end hit "still need help" and will connect you via chat, email or phone
Apr 8, 2019 10:13:13 AM by Bojan S
Hi Anton,
Please allow time for our team to complete the process and update you via email regarding this concern.
Please close your new account!
Thank you!
Apr 8, 2019 10:22:56 AM by Anton A
Hi Bojan, Thank you for your message.
1) I would like to point that it's already more then 24h has passed.
2) I don't have any reason why did you lock my account where I've got my money
3) I have commitment before customer, I can't work and submit my work anymore.... Who will cover those expenses?
If you could figure out or prioritize my issue in your system, would be very good.
Thanks!
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