US virtual account which do not accept ACH transfer

[makeemtech]

I made a withdraw to a US account I added to my upwork account, but it's unfortunate that the account do not accept ACH transfer except wire transfer. I have already make the withdraw to the account but the problem is that the account does not ACH transfer.  Is there a way I can reverse the transaction, or upwork will use wire transfer if ACH tends not to work with the account?

I will greatly appreciate your answer.

Thanks

[LuiggiR]

Hi Akeem,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

[makeemtech]

Thanks. I tried to access the support ticket i opened, but it keep asking me to login with my details which I did and everything is correct. It keep prompt for a modal box to enter my username and password.